Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of 2023, an hourly rate of $13 for a Customer Service Representative First Shift position in Columbus, OH, is below the industry standard. The typical pay for this role in the area generally ranges from $15 to $20 per hour, depending on experience and specific company requirements. Factors influencing compensation in this field include customer service experience, skills, and the demands of each role, with many employers offering incentives, benefits, or bonuses that could further affect overall compensation. Therefore, a $13 hourly rate might be considered uncompetitive and may lead to challenges in attracting qualified candidates in the current job market.

Job description:
This full-time position requires availability to work one weekend day, with a shift from 6 AM to 2 PM.

Essential Duties and Responsibilities:
– Provide exceptional customer service by warmly welcoming members, prospective members, and guests.
– Manage front desk operations, which include:
– Answering phones promptly and assisting callers with various inquiries.
– Verifying member identification and scanning member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours of the facility for prospective members.
– Assisting with necessary updates to member accounts.
– Addressing member questions and concerns with professionalism and urgency, referring to the Assistant Club Manager when necessary.
– Contributing to the upkeep and cleanliness of the club.
– Monitoring safety and sanitation standards throughout the facility.
– Ensuring restrooms, locker rooms, fitness equipment, and gym floors are thoroughly cleaned and sanitized.
– Stocking locker rooms with appropriate supplies and paper products.
– Reporting any damaged or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym machines) to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly submitting any lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– Prior experience in customer service is preferred.
– Basic proficiency in computer skills.
– A strong passion for fitness and health.
– A consistently positive and upbeat attitude.
– Punctuality and reliability are essential.
– Outstanding customer service skills, with the ability to engage positively and professionally with both members and colleagues, aiming to exceed expectations.
– Strong listening skills with the capacity for empathy and problem-solving.
– Ability to maintain professionalism in all interactions through appropriate behavior and language.
– A high school diploma or GED equivalent is preferred.
– Applicants must be 18 years of age or older.

Physical Demands:
– Ability to stand and walk continuously throughout the shift.
– Frequent verbal communication in person with members and managing incoming membership calls.
– Capability to occasionally lift up to 50 lbs.
– Willingness to handle and use cleaning chemicals during the shift.
– Responsibility for cleaning and sanitizing frequently used equipment and surfaces in the club.
– Ongoing monitoring of the club environment and providing assistance to members throughout the entirety of each shift.

Job Posting Date: Sat, 01 Feb 2025 00:50:20 GMT

Apply now!