Customer Service Representative First Shift-Planet Fitness

Columbus, OH
February 25, 2025
Full Time
Apply Now
Average Pay*: 12 to 17
*average hourly rate for this position in your area
Deadline date:
$13 - $13

Job Description

Rate this Job

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a Customer Service Representative on the first shift in Columbus, OH, is below the average wage for this role in the region. Typically, customer service representatives in Columbus earn between $15 to $20 per hour, depending on experience and company, with some organizations offering higher wages for specialized skills or bilingual abilities. Therefore, $13 per hour may struggle to attract qualified candidates in a competitive job market, particularly given increasing living costs and wage expectations. Thus, this rate may not align well with industry standards, potentially leading to higher turnover or challenges in recruitment.

Job description:

This full-time position requires employees to work one weekend day, with shifts scheduled from 6 AM to 2 PM.

Essential Duties and Responsibilities

  • Provide exceptional customer service by warmly greeting members, prospective members, and guests.
  • Manage various front desk operations, including but not limited to:
    • Answering phone calls in a courteous manner and assisting callers with a diverse range of inquiries.
    • Checking identification and member barcodes into the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Implementing necessary updates to members’ accounts.
    • Responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager as necessary.
    • Assisting in maintaining the overall cleanliness and organization of the club.
    • Monitoring the safety of all individuals and ensuring cleanliness throughout the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
    • Restocking locker rooms with appropriate supplies and paper products.
    • Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
    • Following the "Lost and Found Policy" and promptly turning in any lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • A background in customer service is preferred.
  • Basic proficiency in computer applications.
  • A passion for fitness and health is essential.
  • A consistently upbeat and positive attitude.
  • Punctuality and reliability are mandatory.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, consistently exceeding member expectations.
  • Strong listening abilities, with adeptness in empathizing and problem-solving.
  • Diplomacy in all interactions, employing appropriate behavior and language.
  • A High School diploma or GED equivalent is preferred.
  • Must be at least 18 years of age.

Physical Demands

  • The role requires continual standing and walking throughout the shift.
  • Frequent in-person communication with members and responsiveness to incoming calls.
  • The ability to occasionally lift up to 50 lbs.
  • Engaging in cleaning and diluting chemical solutions during working hours.
  • Cleaning and sanitizing equipment and commonly used surfaces within the club.
  • Monitoring the club and assisting members throughout the entire shift.

Job Posting Date: Fri, 31 Jan 2025 08:45:51 GMT

Apply now!

Related Jobs