Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Pickerington, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Customer Service Representative First Shift” position in Pickerington, OH, appears to be below the industry standard for this role. As of late 2023, customer service representative salaries in the U.S. typically range from $15 to $20 per hour, with higher rates in urban or competitive markets. In Ohio, the average hourly wage for customer service representatives tends to hover around $15-$18, depending on experience and specific duties. Thus, while $13 might attract some entry-level applicants, it is likely not competitive enough to retain talent or attract experienced candidates in the current job market.

Job description:
This full-time position requires the candidate to work one weekend day, with shifts scheduled from 6 AM to 2 PM.

The successful candidate will be responsible for providing exceptional customer service by greeting members, prospective members, and guests. The essential duties and responsibilities include:

– Delivering outstanding customer service to members and guests.
– Managing front desk operations, including:
– Answering phone calls in a friendly and helpful manner while addressing a variety of inquiries.
– Checking member IDs and barcodes into the system.
– Assisting with new member sign-ups.
– Conducting tours of the facility for prospective members.
– Facilitating necessary updates to member accounts.
– Promptly addressing member questions and concerns, escalating issues to the Assistant Club Manager when appropriate.
– Helping to maintain the cleanliness and organization of the club.
– Monitoring the safety and overall environment within the club.
– Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
– Stocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
– Adhering to the “Lost and Found Policy” and promptly turning in found member property to the Club Manager or Assistant Club Manager.

Qualifications and requirements for this position include:

– Prior experience in customer service is preferred.
– Basic computer proficiency.
– A passion for fitness and health.
– An upbeat and positive attitude at all times.
– Reliability and punctuality are essential.
– Exceptional customer service skills, with the ability to engage positively and professionally with members and coworkers, consistently exceeding expectations.
– Strong listening skills coupled with the ability to empathize and solve problems.
– A diplomatic approach in all interactions, using appropriate behavior and language.
– A high school diploma or GED equivalent is preferred.
– Candidates must be 18 years of age or older.

Physical demands of the role include:

– Continuous standing and walking throughout the shift.
– Constantly engaging in conversations with members and answering incoming membership calls.
– The ability to occasionally lift up to 50 pounds.
– Diluting and cleaning with chemicals during shifts.
– Cleaning and sanitizing frequently touched equipment and surfaces throughout the club.
– Monitoring the club environment and assisting members throughout the entirety of the shift.

Job Posting Date: Thu, 06 Feb 2025 08:44:04 GMT

Apply now!