Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Hilliard, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 for a “Customer Service Representative First Shift” role in Hilliard, OH, appears to be below the competitive range for similar positions in the area. As of late 2023, customer service representatives in Ohio typically earn between $15 to $20 per hour, depending on experience and specific company offerings. Additionally, considering inflation and the rising cost of living, this rate may not provide sufficient economic viability for job seekers. Therefore, while the role may attract candidates seeking entry-level positions, it may struggle to retain talent in a competitive job market that often emphasizes higher wages and robust benefits.

Job description:
Shift hours are from 6 AM to 2 PM, with both full-time and part-time opportunities available.

Essential Duties and Responsibilities:
– Greet members, prospective members, and guests, delivering exceptional customer service.
– Manage all front desk activities, including but not limited to:
– Answering phones courteously and assisting callers with a variety of inquiries.
– Checking member IDs and barcodes into the system.
– Facilitating new member sign-ups.
– Offering tours of the club to prospective members.
– Processing necessary updates to member accounts.
– Addressing member questions and concerns promptly and professionally, and escalating issues to the Assistant Club Manager when needed.
– Contributing to the upkeep and cleanliness of the club environment.
– Monitoring safety and sanitation within the club.
– Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
– Restocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly turning in any lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– Preferred background in customer service.
– Basic proficiency in computer skills.
– A strong passion for fitness and health.
– An upbeat and positive attitude at all times.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, consistently exceeding member expectations.
– Strong listening skills with the ability to empathize and solve problems effectively.
– Demonstrated diplomacy in all interactions, employing appropriate behavior and language.
– High school diploma or GED equivalent preferred.
– Must be at least 18 years of age.

Physical Demands:
– Requires continual standing and walking throughout the shift.
– Involves frequent communication with members in person and responding to incoming membership inquiries via phone.
– Must be able to occasionally lift items weighing up to 50 lbs.
– Responsibilities include diluting and cleaning with chemicals during shifts.
– Cleaning and sanitizing equipment and frequently used surfaces in the club is essential.
– Monitoring the club and assisting members throughout the entirety of the shift is required.

Job Posting Date: Thu, 06 Mar 2025 07:01:52 GMT

Apply now!