Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Gahanna, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a Customer Service Representative on the first shift in Gahanna, OH, is generally below the industry standard for this role. As of recent wage data, customer service representatives in Ohio typically earn between $15 to $20 per hour, depending on experience and specific company policies. Factors such as benefits, job responsibilities, and local cost of living can influence competitiveness, but at $13 per hour, this rate may be considered low and could impact recruitment and retention of qualified candidates in the area.

Job description:
This full-time position includes a requirement to work one weekend day, with shifts scheduled from 6 AM to 2 PM.

Essential Duties and Responsibilities:
– Deliver exceptional customer service by warmly welcoming members, prospective members, and guests.
– Manage all front desk activities, including but not limited to:
– Answering phone inquiries in a friendly and helpful manner.
– Verifying ID and member barcodes within the system.
– Assisting with new member sign-ups.
– Conducting tours for prospective members.
– Facilitating updates to member accounts as necessary.
– Responding promptly and professionally to member questions and concerns, escalating issues to the Assistant Club Manager when appropriate.
– Contributing to the cleanliness and organization of the club.
– Monitoring safety and cleanliness throughout the facility.
– Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
– Ensuring locker rooms are stocked with adequate supplies and paper products.
– Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly submitting lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– Preferred background in customer service.
– Basic proficiency in computer usage.
– A strong passion for fitness and health.
– Consistently positive and upbeat attitude.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, exceeding their expectations.
– Strong listening skills with the capacity for empathy and effective problem-solving.
– Demonstrated diplomacy in all interactions, utilizing appropriate language and behavior.
– High school diploma or GED equivalent preferred.
– Must be at least 18 years of age.

Physical Demands:
– Continuous standing and walking throughout the shift.
– Frequent verbal communication with members and answering incoming calls.
– Ability to occasionally lift up to 50 pounds.
– Engaging in cleaning activities that involve the use of chemicals.
– Responsible for sanitizing equipment and frequently used surfaces within the club.
– Monitoring the club environment and assisting members for the duration of the shift.

Job Posting Date: Mon, 24 Mar 2025 02:54:21 GMT

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