Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a Customer Service Representative on the first shift in Columbus, OH, is generally below the industry standard. As of late 2023, customer service representative positions in this area typically offer wages ranging from $15 to $20 per hour, depending on experience, specific skills, and the employer. While entry-level positions may start closer to $13, more experienced representatives or those in companies with more robust compensation packages can expect higher pay. Therefore, this rate appears to be less competitive, potentially impacting employee retention and attracting qualified candidates.

Job description:
This is a full-time position that requires availability to work one weekend day, with shifts scheduled from 6 AM to 2 PM.

Essential Duties and Responsibilities

– Provide exceptional customer service by warmly greeting members, prospective members, and guests.
– Manage all front desk activities, which include but are not limited to:
– Answering phone calls in a friendly manner and assisting with a wide range of inquiries.
– Checking IDs and scanning member barcodes into the system.
– Processing new member registrations.
– Conducting tours of the club for prospective members.
– Updating member accounts as necessary.
– Responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager when appropriate.
– Assisting in maintaining the cleanliness and organization of the club.
– Monitoring the safety of individuals and the cleanliness of the facility.
– Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
– Stocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
– Adhering to the “Lost and Found Policy” and promptly turning in any lost property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

– Preferred background in customer service.
– Basic computer proficiency.
– A genuine passion for fitness and health.
– A consistently upbeat and positive attitude.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to interact positively and professionally with both members and colleagues, consistently exceeding member expectations.
– Strong listening skills with an ability to empathize and resolve issues.
– Ability to demonstrate diplomacy in all interactions while maintaining appropriate behavior and language.
– High school diploma or GED equivalent preferred.
– Must be 18 years of age or older.

Physical Demands

– Ability to stand and walk continuously during the shift.
– Ongoing interaction with members both in person and over the phone.
– Capability to occasionally lift up to 50 lbs.
– Willingness to use cleaning chemicals as part of routine sanitation tasks.
– Responsibility to clean and sanitize equipment and frequently used surfaces throughout the club.
– Commitment to monitoring the club and assisting members throughout the duration of the shift.

Job Posting Date: Thu, 20 Mar 2025 23:45:26 GMT

Apply now!