Customer Service Representative First Shift-Planet Fitness

Gahanna, OH
December 31, 2024
Full Time
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Average Pay*: 12 to 15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Gahanna, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Customer Service Representative First Shift” position in Gahanna, OH, generally falls below the average pay for similar roles in the area and industry standards. As of 2023, the typical hourly wage for customer service representatives in Ohio ranges from approximately $14 to $18, depending on experience and specific job requirements. While entry-level positions might offer lower rates, $13 may not be competitive for attracting quality candidates, especially given the rising cost of living and increasing wage expectations. Therefore, this rate might hinder the company’s ability to hire and retain skilled workers in this role.

Job description:

This full-time position requires the flexibility to work one weekend day, with a shift scheduled from 6 AM to 2 PM.

Essential Duties and Responsibilities

  • Provide a warm welcome to members, prospective members, and guests through exceptional customer service.
  • Perform front desk activities, including but not limited to:
    • Answering phone calls in a friendly manner and assisting callers with a variety of inquiries.
    • Checking IDs and member barcodes into the system.
    • Facilitating new member registrations.
    • Conducting tours of the club for prospective members.
    • Managing updates to members’ accounts as required.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager when necessary.
    • Assisting in maintaining the cleanliness and organization of the club.
    • Monitoring the safety and hygiene standards within the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
    • Ensuring locker rooms are stocked with necessary supplies and paper products.
    • Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
    • Adhering to the "Lost and Found Policy" by promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • A background in customer service is preferred.
  • Basic computer proficiency is necessary.
  • A strong passion for fitness and health is essential.
  • An upbeat and positive attitude is required at all times.
  • Punctuality and reliability are crucial.
  • Demonstrated exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, consistently exceeding member expectations.
  • Strong listening skills with the capacity to empathize and effectively problem-solve.
  • Ability to demonstrate diplomacy in all interactions, utilizing appropriate behavior and language.
  • A high school diploma or GED equivalent is preferred.
  • Applicants must be at least 18 years of age.

Physical Demands

  • The role involves continual standing and walking throughout the shift.
  • It requires constant verbal communication with members and responding to incoming inquiries.
  • The ability to occasionally lift objects up to 50 pounds is necessary.
  • Responsibilities include diluting and cleaning with chemicals during the shift.
  • Regular cleaning and sanitizing of equipment and frequently used surfaces within the club is expected.
  • Monitoring the club and assisting members continuously throughout the shift is required.

Job Posting Date: Fri, 29 Nov 2024 04:53:17 GMT

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