Customer Service Representative First Shift-Planet Fitness

Columbus, OH
January 5, 2025
Full Time
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Average Pay*: 15 to 18 dollars.
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Customer Service Representative First Shift” position in Columbus, OH, is below the competitive range typically seen in the industry. According to various salary databases and local job postings, customer service representatives in this region generally earn between $15 to $20 per hour, depending on experience and specific company standards. Therefore, while $13/hour may attract entry-level candidates, it may be challenging to retain talent in a competitive job market, especially as workers seek better wages to keep pace with inflation and cost of living increases.

Job description:

This full-time position requires working one weekend day, with shifts scheduled from 4 AM to 12 PM, 6 AM to 2 PM, and/or 7 AM to 3 PM.

Essential Duties and Responsibilities:

  • Provide exceptional customer service by welcoming members, prospective members, and guests.
  • Perform a variety of front desk-related activities, including:
    • Answering phones in a friendly manner and assisting callers with a range of inquiries.
    • Checking IDs and member barcodes into the system.
    • Managing new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Facilitating necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager as needed.
    • Assisting in maintaining the cleanliness and organization of the club.
    • Monitoring for the safety of individuals and the cleanliness of the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and the gym floor.
    • Ensuring locker rooms are stocked with the appropriate supplies and paper products.
    • Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
    • Adhering to the "Lost and Found Policy" and promptly submitting lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:

  • A background in customer service is preferred.
  • Basic proficiency in computer skills is necessary.
  • A passion for fitness and health.
  • An upbeat and positive attitude at all times.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, exceeding member expectations.
  • Strong listening abilities, along with a capacity for empathy and problem-solving.
  • A diplomatic approach in all interactions, utilizing appropriate behavior and language.
  • A high school diploma or GED equivalent is preferred.
  • Applicants must be 18 years of age or older.

Physical Demands:

  • Continuous standing and walking throughout the shift.
  • Frequent communication in person with members and handling incoming membership calls.
  • The ability to occasionally lift up to 50 lbs.
  • Engagement in dilution and cleaning with chemicals during the shift.
  • Cleaning and sanitizing equipment and frequently used surfaces in the club.
  • Monitoring the club environment and assisting members throughout the entirety of the shift.

Job Posting Date: Fri, 08 Nov 2024 01:30:42 GMT

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