Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 for a “Customer Service Representative First Shift” position in Westerville, OH, appears to be below the competitive market standard for similar roles. As of October 2023, the average hourly wage for customer service representatives in Ohio generally ranges from $14 to $18, depending on experience and specific job requirements. While entry-level positions may offer rates at or near $13, many employers in the region tend to provide higher compensation to attract and retain talent, especially given the rising cost of living and demand for service roles. Therefore, this rate may not effectively align with current industry standards, potentially hindering the ability to attract qualified candidates.

Job description:
This is a full-time position that requires working one weekend day, with shifts scheduled from 6:00 AM to 2:00 PM.

Essential Duties and Responsibilities:
– Provide exceptional customer service by warmly greeting members, prospective members, and guests.
– Perform various front desk activities, including but not limited to:
– Answering phone calls in a courteous manner and assisting callers with a wide range of inquiries.
– Checking in members by verifying IDs and scanning member barcodes into the system.
– Facilitating new member sign-ups and providing prospective members with guided tours of the club.
– Updating member accounts as necessary and responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager as required.
– Assisting in maintaining the overall cleanliness and organization of the club.
– Monitoring safety and cleanliness standards within the facility.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
– Ensuring locker rooms are properly stocked with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment, such as toilets, faucets, showers, hair dryers, and gym equipment, to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly submitting lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– Previous customer service experience is preferred.
– Basic computer proficiency is essential.
– A strong passion for fitness and health.
– A consistently upbeat and positive attitude.
– Punctuality and reliability are critical.
– Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, exceeding members’ expectations.
– Strong listening skills combined with the ability to empathize and resolve problems effectively.
– Demonstrated diplomacy and appropriate behavior in all interactions.
– A high school diploma or GED equivalent is preferred.
– Applicants must be 18 years of age or older.

Physical Demands:
– The position requires continual standing and walking throughout the shift.
– Frequent verbal interaction with members and handling incoming membership calls is necessary.
– Ability to occasionally lift weights of up to 50 pounds.
– Responsibilities will include the dilution and application of cleaning chemicals during shifts.
– Cleaning and sanitizing equipment and frequently touched surfaces within the club is required.
– Continuous monitoring of the club environment and assisting members throughout the entirety of the shift is expected.

Job Posting Date: Mon, 14 Oct 2024 05:09:00 GMT

Apply now!