Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 for a “Customer Service Representative First Shift” position in Westerville, OH, is below the market average for this type of role. As of 2023, customer service representatives in the region typically earn between $15 to $20 per hour, depending on experience and specific duties. Factors such as cost of living and local economic conditions also suggest that this wage may not be competitive, particularly when considering the demands of customer service positions, which often require strong communication skills and problem-solving abilities. Overall, this rate appears to be on the lower end of the spectrum and may struggle to attract qualified candidates in the current job market.

Job description:
This full-time position requires work on one weekend day, with shifts scheduled from 6 AM to 2 PM.

Essential Duties and Responsibilities:
– Provide exceptional customer service by warmly greeting members, prospective members, and guests.
– Manage a range of front desk activities, which include:
– Answering phone calls in a friendly manner and assisting callers with various inquiries.
– Checking ID and member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours for prospective members.
– Making necessary updates to member accounts.
– Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager as needed.
– Assisting in maintaining the neatness and cleanliness of the club.
– Monitoring for safety and cleanliness throughout the facility.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
– Restocking locker rooms with proper supplies and paper products.
– Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– A background in customer service is preferred.
– Basic computer proficiency is required.
– A passion for fitness and health is essential.
– An upbeat and positive attitude is expected at all times.
– Punctuality and reliability are critical.
– Exceptional customer service skills with the ability to interact positively and professionally with members and colleagues, consistently exceeding expectations.
– Strong listening skills with the ability to empathize and effectively problem-solve.
– Demonstrated diplomacy in all interactions, utilizing appropriate behavior and language.
– A high school diploma or GED equivalent is preferred.
– Candidates must be 18 years of age or older.

Physical Demands:
– The role requires continual standing and walking throughout the shift.
– Ongoing communication with members in person and answering incoming membership calls.
– Ability to occasionally lift up to 50 lbs.
– Responsibilities include diluting and cleaning with chemicals during the shift.
– Maintaining cleanliness by sanitizing equipment and frequently used surfaces in the club.
– Monitoring the club and assisting members throughout the entirety of the shift.

Job Posting Date: Sun, 13 Oct 2024 22:42:12 GMT

Apply now!