Customer Service Representative First Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 for a “Customer Service Representative First Shift” in Columbus, OH appears to be below the industry standard for this role in the area. As of 2023, customer service representatives in Columbus typically earn between $15 to $20 per hour, depending on experience and the specific employer. While entry-level positions may offer lower rates, $13 may be viewed as uncompetitive, particularly as many businesses are raising wages in response to labor market demands and cost of living increases. Thus, this rate may deter potential applicants and suggests that the employer may need to reconsider their wage offerings to attract and retain talent effectively.

Job description:
Benefits:
– Complimentary Membership
– Dental Insurance
– Employee Discounts
– Health Insurance
– Vision Insurance

Job Summary:
This is a full-time position requiring availability to work one weekend day. The scheduled shifts will either be from 6:00 AM to 2:00 PM or 7:00 AM to 3:00 PM.

Essential Duties and Responsibilities:
– Provide exceptional customer service by greeting members, prospective members, and guests.
– Manage all front desk activities, including but not limited to:
– Answering phone calls in a friendly manner and assisting callers with various inquiries.
– Checking ID and member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours of the club for prospective members.
– Updating member accounts as required.
– Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager when necessary.
– Assisting in maintaining the neatness and cleanliness of the club.
– Monitoring the safety and cleanliness of the facilities.
– Performing thorough cleaning and sanitization of restrooms, locker room areas, fitness equipment, and gym floors.
– Stocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
– Adhering to the “Lost and Found Policy” by promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– Preferred background in customer service.
– Basic computer proficiency is required.
– A genuine passion for fitness and health.
– Consistently upbeat and positive attitude.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, exceeding their expectations.
– Strong listening skills with an aptitude for empathy and problem-solving.
– Ability to demonstrate diplomacy in all interactions while employing appropriate behavior and language.
– A high school diploma or GED equivalent is preferred.
– Applicants must be at least 18 years of age.

Physical Demands:
– Continuous standing and walking during shifts.
– Frequent in-person communication with members and answering incoming calls.
– Ability to occasionally lift up to 50 pounds.
– Use of cleaning chemicals during shifts.
– Responsibility for cleaning and sanitizing club equipment and frequently used surfaces.
– Ongoing monitoring of the club environment and assistance to members throughout the entirety of the shift.

Job Posting Date: Sat, 04 Jan 2025 04:24:11 GMT

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