Customer Service Representative First Shift-Planet Fitness

Columbus, OH
February 17, 2025
Full Time
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Average Pay*: 10 to 15
*average hourly rate for this position in your area
Deadline date:
$6 - $6

Job Description

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Job Title: Customer Service Representative First Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of 2023, an hourly rate of $13 for a “Customer Service Representative First Shift” role in Columbus, OH, is generally considered below the competitive market rate. While entry-level customer service positions might start around this wage, many employers in the area are offering between $15 to $20 per hour for similar roles, reflecting growing demand and increased cost of living challenges. Additionally, factors such as required experience, specific skills, and the company’s reputation can further influence compensation. Overall, the $13/hour rate is not aligned with the current industry standards in Columbus.

Job description:

This position is full-time and requires availability to work one weekend day. Shift hours may include 4:00 AM to 12:00 PM, 6:00 AM to 2:00 PM, and/or 7:00 AM to 3:00 PM.

Essential Duties and Responsibilities

  • Provide exceptional customer service by greeting members, prospective members, and guests warmly.
  • Manage all front desk activities, which include but are not limited to:
    • Answering phone calls in a friendly and helpful manner, addressing a variety of inquiries.
    • Verifying member identification and barcodes within the system.
    • Assisting with new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Facilitating necessary updates to members’ accounts.
    • Responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager as necessary.
    • Contributing to the overall neatness and cleanliness of the club.
    • Monitoring the safety and cleanliness of the premises.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
    • Restocking locker rooms with appropriate supplies and paper products.
    • Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
    • Adhering to the “Lost and Found Policy” and promptly turning in lost property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • A background in customer service is preferred.
  • Basic computer proficiency is required.
  • A passion for fitness and health is essential.
  • A consistently upbeat and positive attitude is expected.
  • Punctuality and reliability are crucial.
  • Exceptional customer service skills, with the ability to interact positively and professionally with both members and co-workers, are necessary to exceed member expectations.
  • Strong listening skills with the capacity to empathize and resolve issues effectively are essential.
  • Demonstrated diplomacy in all interactions, using appropriate behavior and language, is required.
  • A high school diploma or GED equivalent is preferred.
  • Must be at least 18 years of age.

Physical Demands

  • The role requires continual standing and walking throughout the shift.
  • Frequent verbal interaction with members and handling incoming membership calls is necessary.
  • The ability to occasionally lift up to 50 pounds is required.
  • Responsibilities include diluting and cleaning with chemicals during the shift.
  • Regular cleaning and sanitation of equipment and frequently used surfaces in the club are expected.
  • Continuous monitoring of the club and assistance to members during the entirety of the shift is necessary.

Job Posting Date: Sun, 16 Feb 2025 07:27:51 GMT

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