Customer Service Representative-Goldfish Swim School

Job Description

Job Title: Customer Service Representative

Company: Goldfish Swim School

Location: Fairview Park, OH

Pay: $17 – 20 per hour

AI Pay Analysis: The hourly rate of $17 to $20 for a Customer Service Representative role in Fairview Park, OH, falls within a competitive range when considering local cost of living and industry standards. As of 2023, typical hourly wages for customer service representatives in the U.S. generally range from $15 to $22, depending on experience and company demands, with Ohio typically aligning closely with national averages. This rate is especially attractive considering factors such as benefits, work environment, and the demand for customer service roles in the region, indicating that the offered pay is reasonable and potentially appealing to job seekers.

Job description:

Benefits:

• Flexible schedule
• Opportunities for advancement
• Training and development

Are you a motivated individual who thrives in a sales environment? Do you excel at prospecting leads, showcasing the benefits of an award-winning program, and contributing to your company’s growth? If so, we invite you to explore opportunities at Goldfish Swim School! We are not your typical workplace; we foster a fun and engaging atmosphere characterized by casual attire, a sense of humor, and a passion for our mission.

We provide comprehensive paid training and offer structured shifts ideal for individuals in school or balancing other commitments. We are seeking a dynamic sales expert to present our program to prospective clients and convert them into dedicated members. The ideal candidate will be a sales enthusiast, a collaborative team player, and a remarkable ambassador for Goldfish Swim School. If you are looking for a straightforward front desk role focused solely on greeting customers, this position may not be the right fit for you. However, if you thrive on the excitement that comes with being busy, are self-motivated, and enjoy meeting and exceeding targets, we would love to hear from you!

Duties and Responsibilities:

• Respond promptly to inquiries and leads, articulate the advantages of Goldfish Swim School, and convert prospects into loyal members.
• Manage incoming calls, handle inquiries, take messages, and direct calls professionally.
• Process student registrations utilizing Salesforce and iClassPro booking software.
• Address customer concerns and complaints with professionalism and a solutions-oriented approach.
• Assist members with merchandise and vending purchases.
• Welcome parents and students as they arrive at the front desk.
• Check in students using the attendance tracking system.
• Ensure cleanliness and organization of the front desk area, Snack Shack, changing areas, restrooms, and observation space.
• Monitor voicemails and email correspondence, responding in a timely manner.
• Provide administrative support to management as needed.
• Conduct collection calls to resolve billing issues.
• Prepare student lesson schedules for instructors and management.
• Perform additional duties and responsibilities as assigned by the employer.

Familiarity with Salesforce or similar CRM software is advantageous.

Requirements:

• A genuine desire to work with children and create a positive impact.
• Exceptional interpersonal communication and organizational skills.
• Ability to pass a background check.

Education/Experience: A high school diploma or GED is required; some college coursework is preferred. A minimum of two years of prior customer service and/or administrative office experience is required. Proficiency with computer applications such as Word and Excel, along with other software systems, is essential.

Flexible work-from-home options are available.

Job Posting Date: Mon, 17 Mar 2025 00:48:06 GMT

Apply now!