Customer Service Representative Second Shift-Planet Fitness

Columbus, OH
April 3, 2025
Full Time
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Average Pay*: $12 - $16
*average hourly rate for this position in your area
Deadline date:
$6 - $6

Job Description

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Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Customer Service Representative Second Shift” position in Columbus, OH, is below the average range for this role in the region. Typically, customer service representatives in Columbus earn between $14 to $19 per hour, depending on factors such as experience and specific industry requirements. The lower end of this range often reflects entry-level positions, while those with more experience or specialized skills command higher wages. Given this information, a $13 hourly rate appears to be uncompetitive, particularly considering the rising living costs and wage expectations in the current labor market.

Job description:

Benefits:

  • Complimentary Membership
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Dental insurance
  • Health insurance
  • Vision insurance

Job Summary

This is a full-time position with shifts running from 12 PM to 8 PM on weekends, and 2 PM to 10 PM or 3 PM to 11 PM on weekdays.

Essential Duties and Responsibilities

  • Provide exceptional customer service by warmly greeting members, prospective members, and guests.
  • Manage all front desk operations, including but not limited to:
    • Answering phone calls in a friendly manner and assisting callers with various inquiries.
    • Verifying member identities and scanning member barcodes into the system.
    • Facilitating new member sign-ups.
    • Conducting club tours for prospective members.
    • Updating members’ accounts as necessary.
    • Addressing member questions and concerns promptly and professionally, escalating to the Assistant Club Manager when needed.
    • Assisting in maintaining the overall cleanliness and neatness of the club.
    • Monitoring the safety of individuals and cleanliness within the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
    • Stocking locker rooms with necessary supplies and paper products.
    • Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
    • Adhering to the “Lost and Found Policy” by promptly submitting lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • Preferred background in customer service.
  • Basic proficiency in computer skills.
  • A genuine passion for fitness and health.
  • Consistently upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and co-workers, consistently exceeding member expectations.
  • Strong listening skills coupled with the ability to empathize and solve problems effectively.
  • Demonstrates diplomacy in all interactions while utilizing appropriate behavior and language.
  • Preferred high school diploma or GED equivalent.
  • Must be at least 18 years of age.

Physical Demands

  • Continuous standing and walking are required throughout the shift.
  • Regular in-person communication with members and handling incoming membership calls.
  • Ability to occasionally lift up to 50 pounds.
  • Engaging in cleaning and dilution of chemicals during the shift.
  • Cleaning and sanitizing equipment and common surfaces within the club.
  • Monitoring the club and assisting members throughout the entirety of the shift.

Job Posting Date: Sat, 22 Mar 2025 07:19:15 GMT

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