Customer Service Representative Second Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Customer Service Representative Second Shift” in Columbus, OH, appears to be below the industry standard. As of late 2023, customer service representative salaries in this region typically range from $15 to $20 per hour, depending on experience, skills, and company policies. The wage of $13 may suggest that the role could be entry-level or in a less competitive sector; however, it may also reflect a high-demand, low-supply job market. Overall, this rate may not attract a strong pool of candidates, as many individuals in customer service expect compensation that aligns with, or exceeds, the living wage and local cost of living.

Job description:

This full-time position requires working one weekend day, with shifts scheduled from either 12 PM to 8 PM, 2 PM to 10 PM, or 3 PM to 11 PM.

Essential Duties and Responsibilities

• Provide exceptional customer service by warmly greeting members, prospective members, and guests.
• Manage all front desk activities, including but not limited to:
  • Answering phones in a friendly manner and assisting callers with a variety of inquiries.
  • Checking IDs and member barcodes into the system.
  • Facilitating new member sign-ups.
  • Leading prospective members on tours of the club.
  • Assisting with necessary updates to member accounts.
  • Responding to member questions and concerns in a professional and timely manner, elevating issues to the Assistant Club Manager as needed.
  • Contributing to the maintenance of the club’s neatness and cleanliness.
  • Monitoring the safety of individuals and the cleanliness of the facility.
  • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
  • Ensuring locker rooms are stocked with appropriate supplies and paper products.
  • Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
  • Adhering to the “Lost and Found Policy” and promptly turning in lost property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

• Previous customer service experience preferred.
• Basic computer proficiency is required.
• A passion for fitness and health.
• An upbeat and positive attitude at all times.
• Punctuality and reliability are essential.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, consistently exceeding member expectations.
• Strong listening skills with the capacity for empathy and effective problem-solving.
• Demonstrated diplomacy in all interactions, using appropriate behavior and language.
• A high school diploma or GED equivalent is preferred.
• Candidates must be at least 18 years of age.

Physical Demands

• Frequent standing and walking throughout the shift.
• Regularly engaging in conversations with members and handling incoming membership calls.
• Ability to occasionally lift items up to 50 lbs.
• Responsible for diluting and cleaning with chemicals during shifts.
• Cleaning and sanitizing equipment and high-touch surfaces within the club.
• Monitoring the club and assisting members throughout the entirety of the shift.

Job Posting Date: Fri, 11 Apr 2025 03:11:15 GMT

Apply now!