Customer Service Representative Second Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Gahanna, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Customer Service Representative Second Shift” in Gahanna, OH, is considered below the industry standard for this role. Nationally, the average hourly wage for customer service representatives typically ranges from $15 to $20, depending on experience and specific duties, with Ohio’s wages aligning closely with national estimates. Given the cost of living in Gahanna and the increased demand for skilled customer service roles, this rate may not attract competitive candidates and could lead to higher turnover or difficulty filling positions, especially for second-shift roles that often require more flexibility.

Job description:
This full-time position requires availability to work one weekend day, with shifts scheduled from 12:00 PM to 8:00 PM, 2:00 PM to 10:00 PM, and/or 3:00 PM to 11:00 PM.

Essential Duties and Responsibilities:
– Provide outstanding customer service by greeting members, prospective members, and guests warmly.
– Perform various front desk functions, including:
– Answering phone calls in a friendly and helpful manner, addressing a range of inquiries.
– Verifying member identities and checking member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours of the club for prospective members.
– Assisting with necessary updates to member accounts.
– Responding to member inquiries and concerns promptly and professionally, escalating issues to the Assistant Club Manager when necessary.
– Aiding in the upkeep and cleanliness of the club.
– Monitoring safety and hygiene standards within the facility.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
– Ensuring locker rooms are stocked with appropriate supplies.
– Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
– Adhering to the “Lost and Found Policy” and promptly returning found member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– Previous experience in customer service is preferred.
– Basic proficiency in computer operations.
– A genuine passion for fitness and health.
– Maintains an upbeat and positive demeanor at all times.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to engage positively and professionally with members and coworkers, consistently exceeding their expectations.
– Strong listening skills paired with the ability to empathize and solve problems effectively.
– Demonstrates diplomacy in all interactions, utilizing appropriate behavior and language.
– A high school diploma or GED equivalent is preferred.
– Must be at least 18 years of age.

Physical Demands:
– Frequent standing and walking throughout the shift.
– Regular verbal communication with members and responding to incoming membership calls.
– Ability to lift up to 50 pounds occasionally.
– Exposure to cleaning chemicals during shift; responsible for diluting and cleaning as needed.
– Cleaning and sanitizing of equipment and frequently touched surfaces within the club.
– Continuous monitoring of the club while assisting members throughout the entirety of the shift.

Job Posting Date: Fri, 29 Nov 2024 04:52:21 GMT

Apply now!