Customer Service Representative Second Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a “Customer Service Representative Second Shift” in Columbus, OH, appears to be below the competitive market average. As of 2023, customer service representative positions in Ohio typically range from $15 to $20 per hour, depending on experience and specific industry demands. This rate may be more aligned with entry-level positions or roles in industries with lower pay standards. Given the cost of living in Columbus and the growing demand for customer service roles, particularly during second shifts or in challenging hours, the $13 per hour wage may not attract a qualified workforce and could lead to higher turnover rates.

Job description:
This full-time position requires working one weekend day, with shifts scheduled from 12:00 PM to 8:00 PM, 2:00 PM to 10:00 PM, and/or 3:00 PM to 11:00 PM.

Key Responsibilities:

– Welcome members, prospective members, and guests by delivering exceptional customer service.
– Manage all front desk activities, including but not limited to:
– Answering phone calls in a friendly and helpful manner to assist callers with various inquiries.
– Checking member IDs and barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours of the club for prospective members.
– Updating member accounts as necessary.
– Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager when appropriate.
– Assisting in maintaining the cleanliness and organization of the club.
– Monitoring safety and hygiene throughout the facility.
– Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
– Stocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (including toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
– Adhering to the “Lost and Found Policy” and promptly submitting lost member property to the Club Manager or Assistant Club Manager.

Qualifications and Requirements:

– Prior experience in customer service is preferred.
– Basic computer proficiency is required.
– A passion for fitness and health is essential.
– A consistently upbeat and positive attitude.
– Punctuality and reliability are crucial.
– Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, surpassing their expectations.
– Strong listening skills, along with the capability to empathize and resolve issues.
– Demonstrate diplomacy in all interactions, employing appropriate behavior and language.
– A high school diploma or GED equivalent is preferred.
– Applicants must be 18 years of age or older.

Physical Demands:

– Frequent standing and walking throughout the shift.
– Continuous interaction with members in person and via phone.
– Ability to occasionally lift up to 50 pounds.
– Willingness to use cleaning chemicals during the shift.
– Regular cleaning and sanitizing of equipment and commonly used surfaces.
– Monitoring the club and providing assistance to members throughout the entirety of the shift.

Job Posting Date: Mon, 25 Nov 2024 08:37:25 GMT

Apply now!