Customer Service Representative Second Shift-Planet Fitness

Westerville, OH
January 8, 2025
Full Time
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Average Pay*: $10 - $15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Customer Service Representative Second Shift” in Westerville, OH, is below the competitive wage range for this role. Nationwide, customer service representatives earn an average of around $15 to $20 per hour, depending on experience and specific industry sectors. In Ohio, particularly in suburban areas like Westerville, wages for similar positions typically range from $14 to $18 per hour, reflecting both the cost of living and job market conditions. Therefore, the offered rate may be considered low, potentially affecting recruitment and retention in a market where candidates may expect higher compensation.

Job description:

This full-time position requires working one weekend day each week. Shifts may vary between 12 PM to 8 PM, 2 PM to 10 PM, and/or 3 PM to 11 PM.

Essential Duties and Responsibilities

  • Provide exceptional customer service by warmly greeting members, prospective members, and guests.
  • Perform all front desk-related activities, including but not limited to:
    • Answering phone calls in a friendly manner and assisting callers with a diverse range of inquiries.
    • Checking ID and member barcodes into the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Updating members’ accounts as necessary.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager when needed.
    • Assisting in maintaining the overall cleanliness and organization of the club.
    • Monitoring safety and ensuring cleanliness within the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
    • Restocking locker rooms with necessary supplies and paper products.
    • Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
    • Adhering to the "Lost and Found Policy" by promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • Prior customer service experience is preferred.
  • Basic proficiency in computer skills is necessary.
  • A strong passion for fitness and health is essential.
  • Maintain an upbeat and positive attitude at all times.
  • Punctuality and reliability are critical.
  • Demonstrate exceptional customer service skills by collaborating positively and professionally with members and co-workers, consistently exceeding member expectations.
  • Display strong listening skills with the ability to empathize and resolve problems effectively.
  • Exhibit diplomacy in all interactions, ensuring the use of appropriate behavior and language.
  • A High School diploma or GED equivalent is preferred.
  • Candidates must be 18 years of age or older.

Physical Demands

  • Ability to stand and walk continually throughout the shift.
  • Constant verbal communication with members and response to incoming membership calls.
  • Must be capable of occasionally lifting up to 50 pounds.
  • Responsibilities include diluting and cleaning with chemicals during the shift.
  • Requirement to clean and sanitize equipment and frequently touched surfaces within the club.
  • Continuous monitoring of the club and assisting members throughout the entire shift.

Job Posting Date: Mon, 14 Oct 2024 05:16:45 GMT

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