Customer Service Representative Second Shift-Planet Fitness

Westerville, OH
January 9, 2025
Full Time
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Average Pay*: 12 - 16
*average hourly rate for this position in your area
Deadline date:
$6 - $6

Job Description

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Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 for a “Customer Service Representative Second Shift” in Westerville, OH, is below the industry standards for similar roles in the region. As of late 2023, customer service representatives in Ohio typically earn between $14 to $20 per hour, depending on experience and the specific demands of the role, with second-shift positions sometimes offering higher pay due to less desirable hours. Therefore, while this rate may be competitive for entry-level positions or organizations with limited resources, it may struggle to attract qualified candidates given the increasing cost of living and the competition in the job market.

Job description:

This position is a full-time role that requires availability to work one weekend day per week. Shifts may vary and include 12 PM to 8 PM, 2 PM to 10 PM, and/or 3 PM to 11 PM.

Essential Duties and Responsibilities

  • Provide exceptional customer service by greeting members, prospective members, and guests.
  • Manage all front desk operations, including but not limited to:
    • Answering phones in a friendly manner and assisting callers with various inquiries.
    • Checking IDs and member barcodes into the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Assisting with necessary updates to members’ accounts.
    • Responding promptly and professionally to member questions and concerns, escalating issues to the Assistant Club Manager as necessary.
    • Assisting in maintaining the overall cleanliness and organization of the club.
    • Monitoring the safety and cleanliness of club facilities.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym flooring.
    • Restocking locker rooms with appropriate supplies and paper products.
    • Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
    • Adhering to the "Lost and Found Policy" by promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • Previous experience in customer service is preferred.
  • Basic proficiency in computer skills is required.
  • A strong passion for fitness and health is essential.
  • A consistently upbeat and positive attitude is required.
  • Punctuality and reliability are crucial for this role.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, exceeding member expectations.
  • Strong listening skills, with the ability to empathize and address problems effectively.
  • Demonstrated diplomacy in all interactions, using appropriate behavior and language.
  • A high school diploma or equivalent (GED) is preferred.
  • Candidates must be 18 years of age or older.

Physical Demands

  • The role requires continual standing and walking throughout the shift.
  • Frequent verbal communication with members and responding to incoming membership calls is necessary.
  • The ability to occasionally lift up to 50 pounds is required.
  • Responsibilities involve the dilution and application of cleaning chemicals during the shift.
  • Regular cleaning and sanitizing of equipment and frequently used surfaces within the club.
  • Monitoring the club environment and providing assistance to members throughout the duration of the shift.

Job Posting Date: Mon, 14 Oct 2024 01:25:16 GMT

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