Customer Service Representative Second Shift-Planet Fitness

Columbus, OH
February 13, 2025
Full Time
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Average Pay*: $12 - $17
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Customer Service Representative Second Shift” in Columbus, OH, is below the competitive standard for this role. According to data from various job markets, the typical hourly wage for customer service representatives in the Columbus area generally ranges from $15 to $20 per hour, depending on experience and specific responsibilities. Additionally, higher rates may be offered for evening or second shift positions due to the less desirable hours. Therefore, the proposed rate may not attract a quality talent pool, potentially leading to higher turnover and dissatisfaction among employees.

Job description:

This full-time position requires working one weekend day, with shifts available from 12:00 PM to 8:00 PM, 2:00 PM to 10:00 PM, and/or 3:00 PM to 11:00 PM.

Essential Duties and Responsibilities

  • Provide exceptional customer service by warmly greeting members, prospective members, and guests.
  • Manage all front desk activities, which include but are not limited to:
    • Answering phone calls in a friendly manner and assisting callers with various inquiries.
    • Checking identification and member barcodes into the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Updating members’ accounts as necessary.
    • Responding to member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager as needed.
    • Assisting in maintaining the cleanliness and organization of the club.
    • Monitoring the safety of individuals and the cleanliness of the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
    • Stocking locker rooms with necessary supplies and paper products.
    • Reporting any broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, and gym equipment) to the Club Manager.
    • Adhering to the “Lost and Found Policy” and promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • Preferred background in customer service.
  • Basic computer proficiency.
  • A genuine passion for fitness and health.
  • An upbeat and positive attitude at all times.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, capable of interacting positively and professionally with members and coworkers while exceeding member expectations.
  • Strong listening skills and the ability to empathize and solve problems effectively.
  • Demonstrated professionalism and diplomacy in all interactions, using appropriate language and behavior.
  • High school diploma or GED equivalent preferred.
  • Must be 18 years of age or older.

Physical Demands

  • Ability to stand and walk continuously throughout the shift.
  • Continual interaction with members in person and via incoming membership calls.
  • Ability to occasionally lift up to 50 lbs.
  • Capacity to dilute and clean using chemicals during shifts.
  • Frequent cleaning and sanitizing of equipment and commonly used surfaces in the club.
  • Vigilant monitoring of the club while providing assistance to members throughout the duration of the shift.

Job Posting Date: Sat, 21 Dec 2024 08:35:30 GMT

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