Customer Service Representative Second Shift-Planet Fitness

Columbus, OH
March 13, 2025
Full Time
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Average Pay*: 12-16
*average hourly rate for this position in your area
Deadline date:
$13 - $13

Job Description

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Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of my last data update in October 2023, an hourly wage of $13 for a “Customer Service Representative Second Shift” position in Columbus, OH, is generally below the industry standard. In many regions including Ohio, customer service representatives typically earn between $15 to $20 per hour, depending on experience, company size, and specific job requirements. Moreover, considering the rising cost of living and inflation, along with adjustments to minimum wage laws, $13 per hour could be seen as uncompetitive, potentially leading to challenges in attracting and retaining talent in this role. Overall, the offered rate may not adequately reflect the market expectations for customer service positions in that area.

Job description:

This is a full-time position that requires availability to work one weekend day. Shifts are scheduled from 12:00 PM to 8:00 PM, 2:00 PM to 10:00 PM, and/or 3:00 PM to 11:00 PM.

Essential Duties and Responsibilities:

  • Provide exceptional customer service by welcoming members, prospective members, and guests.
  • Carry out all front desk activities, including but not limited to:
    • Answering phone calls in a friendly manner and assisting callers with various inquiries.
    • Verifying identification and member barcodes in the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members of the club.
    • Updating member account information as needed.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager when necessary.
    • Assisting in maintaining the cleanliness and overall organization of the club.
    • Monitoring safety and cleanliness throughout the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
    • Restocking locker rooms with necessary supplies and paper products.
    • Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
    • Adhering to the “Lost and Found Policy” by turning in lost member property to the Club Manager or Assistant Club Manager promptly.

Qualifications/Requirements:

  • Previous experience in customer service is preferred.
  • Basic computer proficiency is necessary.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude is essential.
  • Punctuality and reliability are mandatory.
  • Exceptional customer service skills with the ability to interact positively and professionally with members and co-workers, consistently exceeding member expectations.
  • Strong listening skills with the capacity to empathize and solve problems effectively.
  • Ability to demonstrate diplomatic behavior in all interactions while employing appropriate language and conduct.
  • A high school diploma or GED equivalent is preferred.
  • Candidates must be 18 years of age or older.

Physical Demands:

  • Continuous standing and walking is required throughout the shift.
  • Continuous verbal communication with members and responding to incoming membership calls is necessary.
  • Ability to occasionally lift up to 50 lbs is required.
  • Duties will involve diluting and handling cleaning chemicals during the shift.
  • Cleaning and sanitizing equipment and frequently touched surfaces in the club is expected.
  • Monitoring the club and assisting members throughout the entirety of the shift is essential.

Job Posting Date: Fri, 07 Mar 2025 03:32:02 GMT

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