Customer Service Representative Second Shift-Planet Fitness

Gahanna, OH
March 31, 2025
Full Time
Apply Now
Average Pay*: $10 - $15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

Rate this Job

Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Gahanna, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly wage of $13 for a Customer Service Representative position in Gahanna, OH, is generally below the competitive market rate for this role. Nationally, customer service representatives earn an average of between $15 and $20 per hour, depending on experience and specific industry, with many positions offering benefits such as health insurance and paid time off. In Ohio, regional averages may vary slightly, but wages closer to the $15 range are typically more common, particularly considering the rising cost of living and labor shortages in many service sectors. Therefore, while $13 per hour may attract entry-level candidates, it may not retain talent or reflect the expectations of seasoned professionals.

Job description:

This is a full-time position that requires working one weekend day, with shifts available from 12 PM to 8 PM, 2 PM to 10 PM, and/or 3 PM to 11 PM.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests by delivering exceptional customer service.
  • Perform all front desk activities, including but not limited to:
    • Answering phone calls in a courteous manner and assisting callers with a variety of inquiries.
    • Verifying member IDs and barcodes within the system.
    • Facilitating new member sign-ups.
    • Conducting tours of the club for prospective members.
    • Managing updates to member accounts as needed.
    • Addressing member questions and concerns in a timely and professional manner, escalating issues to the Assistant Club Manager when appropriate.
    • Assisting in maintaining the overall neatness and cleanliness of the club.
    • Monitoring safety and cleanliness throughout the facility.
    • Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and the gym floor.
    • Stocking locker rooms with necessary supplies and paper products.
    • Reporting any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
    • Following the “Lost and Found Policy” and promptly turning in any lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements

  • A background in customer service is preferred.
  • Basic proficiency in computer skills.
  • A genuine passion for fitness and health.
  • A consistently upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, surpassing member expectations.
  • Strong listening skills and the ability to empathize and solve problems effectively.
  • Demonstrated diplomacy in all interactions, using appropriate behavior and language.
  • A high school diploma or GED equivalent is preferred.
  • Candidates must be at least 18 years of age.

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Regularly engaging in conversations with members and answering incoming membership calls.
  • Ability to occasionally lift up to 50 lbs.
  • Handling and using cleaning chemicals during the shift.
  • Cleaning and sanitizing equipment and commonly used surfaces within the club.
  • Monitoring the facility and assisting members throughout the entirety of the shift.

Job Posting Date: Mon, 24 Mar 2025 01:04:50 GMT

Apply now!

Related Jobs