Customer Service Representative-SP+

Job Description

Job Title: Customer Service Representative

Company: SP+

Location: Columbus, OH

Pay: $16.5 per hour

AI Pay Analysis: An hourly rate of $16.50 for a Customer Service Representative in Columbus, OH, is somewhat below the national average for this role, which typically ranges from $17 to $20 per hour, depending on experience and company size. While the cost of living in Columbus is relatively moderate compared to larger cities, this wage may not be highly competitive, especially considering that some employers offer higher pay to attract candidates. Additionally, factors like benefits, job responsibilities, and the specific industry can impact overall competitiveness. Therefore, while $16.50 is not far off, it may not be sufficient to attract top talent in a competitive job market.

Job description:
The SP+ Customer Service Representative is responsible for delivering the highest quality of customer service while assisting the maintenance team in ensuring all common areas near the entrances and exits are kept clean.

Key Responsibilities:
– Ensure a seamless parking experience for customers and facilitate the efficient flow of traffic throughout the facility.
– Assist customers with payments made to fully automated revenue control equipment.
– Go above and beyond to provide an exceptional client and customer experience, adhering to the SP+ Promise.
– Support the management of daily operations at the assigned location.
– Monitor parkers in pay-in lanes to ensure optimal service.
– Create meaningful customer interactions through friendly and professional conduct.
– Assist customers who have forgotten the location of their vehicles.
– Perform additional duties as assigned.
– Conduct garage and facility audits as directed by management.
– Count the revenue “bank” at the beginning of shifts, ensuring accuracy of starting totals.
– Provide change for customers before transactions, as needed.
– Quote rates for parking services.
– Offer directions to city locations and assist customers in reaching their destinations quickly and efficiently.
– Resolve customer complaints independently or in collaboration with a supervisor.
– Answer phone calls in a prompt and courteous manner when required.
– Maintain the cleanliness of the facility and collect any litter in the surrounding areas.
– Uphold a professional appearance and adhere to uniform standards at all times while on duty.
– Arrive punctually for scheduled shifts.
– Complete any other tasks assigned by the supervisor.

Qualifications:
– Salary Range: $16.50/hr
– Benefits: Eligible employees will have access to a comprehensive suite of benefits, including medical, dental, vision, flexible spending accounts, short/long-term disability, life insurance, accident insurance, 401(k), and paid time off.

Essential Requirements:
– Education: High School Diploma or an equivalent combination of experience and education.
– Experience: Familiarity with automated parking access control systems or a strong aptitude for technology is preferred.
– Availability: Flexible availability may be required for evening, night, and weekend shifts based on location needs.
– License: A valid state-issued driver’s license with a current address and acceptable driving record is necessary if driving a company vehicle on company business.
– Mathematical Skills: Ability to perform addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals, as well as make change.
– Language Skills: Proficient in reading, writing, and interpreting the English language, with the ability to present information effectively to various audiences.
– Reasoning Ability: Capability to follow detailed written or oral instructions and address problems in standardized situations.
– Adaptability: Ability to adjust to changes in the work environment and manage unexpected challenges.
– Judgment: Demonstrates sound judgment and decision-making skills.
– Other Skills: Competency in using standard timekeeping methods, calculators or credit card machines for transactions, maintaining a pleasant demeanor with the public, and responding effectively to customer inquiries. Must exhibit a proactive attitude with strong personal drive and proven customer service capabilities.

Work Environment:
– Employees may encounter moderate to loud noise levels and exposure to vehicle emissions, varying temperatures, and adverse weather conditions, including bright sunlight and nighttime hours.

Physical Demands:
– Frequent requirements to stand, walk, manipulate objects, tools, or controls, and reach with hands and arms. Close vision is necessary for performing job duties.

SP+ is an equal opportunity employer committed to maintaining a diverse and inclusive workforce. We do not discriminate in hiring, training, promotion, or any other employment practices based on race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. Harassment or retaliation against employees or applicants based on these characteristics or their EEO rights is strictly prohibited.

Additional Information:
– Schedule: Tuesday and Wednesday from 7 AM to 3 PM or 8 AM to 4 PM, focusing on counting open spaces in the garage.

Job Posting Date: Fri, 03 Jan 2025 23:39:58 GMT

Apply now!