Customer Service Representative – State Farm Agent Team Member-State Farm

Job Description

Job Title: Customer Service Representative – State Farm Agent Team Member

Company: State Farm

Location: Troy, MI

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a “Customer Service Representative – State Farm Agent Team Member” in Troy, MI, is generally considered competitive but may be at the lower end of the spectrum for similar roles in the area. According to various wage data sources, customer service representatives in Michigan typically earn between $15 to $22 per hour, depending on experience and specific duties. Considering the cost of living in Troy and the median wages for customer service roles, the offered rate may appeal to entry-level candidates or those seeking part-time work, while experienced candidates might expect higher compensation to reflect their skills and expertise. Overall, while $17/hour is a reasonable starting point, it may not fully align with the industry standard for more seasoned professionals.

Job description:
Are you an outgoing individual with a strong customer focus? Do you thrive in public-facing roles? If so, a position with a State Farm independent contractor agent may be the ideal opportunity for you. State Farm agents exclusively market State Farm insurance and financial service products.

Responsibilities:
– Develop and maintain customer relationships, ensuring appropriate follow-up as needed.
– Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy alterations, transfers, claim submissions, and billing clarifications.
– Employ a customer-oriented, needs-based review process to educate clients about various insurance options.

As an Agent Team Member, you will enjoy:
– Competitive hourly pay complemented by commission and bonuses.
– Paid time off for vacation and personal/sick days.
– Opportunities for commission and bonuses.
– Valuable work experience.
– Potential for growth and advancement within the agency.

Requirements:
– Exceptional communication skills, encompassing written, verbal, and listening abilities.
– A genuine enthusiasm for the role that insurance and financial products play in helping individuals manage everyday risks, recover from unforeseen events, and achieve their aspirations.
– Self-motivated and detail-oriented with a proactive approach to problem-solving.
– Commitment to exemplary customer service.
– Ability to collaborate effectively within a team environment.
– Strong multitasking capabilities.
– Proficient in relating to and understanding customer needs.
– Property and Casualty license (must be able to obtain).
– Life and Health license (must be able to obtain).

If you are driven to succeed and envision yourself thriving in this role, we encourage you to complete our application. We look forward to discussing the next steps in the interview process with you.

Please note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must complete any relevant licensing requirements and training programs. State Farm agents are independent contractors who hire their own staff, and as such, their employees are not considered employees of State Farm.

Job Posting Date: Thu, 13 Feb 2025 06:11:12 GMT

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