Customer Service Return Agent – Columbus Airport-Alamo

Job Description

Job Title: Customer Service Return Agent – Columbus Airport

Company: Alamo

Location: Columbus, OH

Pay: $15 per hour

AI Pay Analysis: The hourly rate of $15 for a “Customer Service Return Agent” role at Columbus Airport is generally considered below the competitive range for similar positions in the region. As of 2023, customer service roles, particularly in airport operations, typically offer hourly wages between $16 and $20, depending on experience and specific responsibilities. Additionally, factors such as the cost of living in Columbus and the industry’s demand for labor can impact wage competitiveness. Therefore, while $15 per hour may attract some candidates, it may struggle to retain talent in a market where higher wages are common for frontline customer service roles.

Job description:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has consistently been recognized as one of the best places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we are currently seeking a Full-Time Return Agent who will play a crucial role in delivering exceptional service throughout the rental car process.

The position offers a starting salary of $15.00 per hour and is based at Columbus Airport (CMH) – 4106 International Gateway Columbus, OH 43219.

We offer a comprehensive benefits package, including:

• Paid time off
• Employee discounts
• Retirement savings plan with 401(k) matching profit sharing
• Health, dental, and vision insurance
• Life insurance
• Ongoing training and development

Available Schedule:

• Thursday to Monday: 10:00 AM – 8:00 PM

Key Responsibilities:

• Welcome all customers with a friendly and professional demeanor upon their arrival at the lot.
• Remind customers to check for personal belongings and accurately document any items found in vehicles, noting the unit number, date, and time, and turning them into lost and found.
• Review and explain rental charges, providing customers with accurate receipts.
• Offer courteous information regarding transportation to the airport terminal, thanking customers with the established dialogue.
• Execute return transactions with 100% accuracy.
• Gather feedback on service and document any dissatisfaction expressed by customers.
• Conduct discreet inspections of incoming vehicles for damage and guide customers to the counter for completion of damage/loss reports.
• Use appropriate statements to verify whether vehicles are being returned with a full tank of gas.
• Complete service alerts for any mechanical or body damage reported by customers.
• Identify vehicles designated for turnback, recall, or special lock and ensure their proper movement within the lot.
• Tag vehicles flagged for grounding or preventive maintenance and confirm their relocation to the designated areas.
• Maintain an organized lot to facilitate ease of access and smooth traffic flow.
• Management reserves the right to modify, change, or remove assigned duties as necessary.

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• A minimum of 1 year of prior customer service, retail, or administrative support experience is required.
• A valid driver’s license with no more than 2 moving violations and/or at-fault accidents on your driving record within the past 3 years.
• No drug or alcohol-related convictions (DUI/DWI) on your driving record within the past 5 years.
• Candidates must be authorized to work in the United States and not require work authorization sponsorship for this position, either now or in the future.
• Applicants must be at least 18 years old.
• High School Diploma or G.E.D. is required.

Job Posting Date: Sun, 13 Apr 2025 05:45:45 GMT

Apply now!