Daytime Front Desk Representative-Goldfish Swim School

Job Description

Job Title: Daytime Front Desk Representative

Company: Goldfish Swim School

Location: Warrensville Heights, OH

Pay: $17 – 20 per hour

AI Pay Analysis: The hourly rate of $17 to $20 for a “Daytime Front Desk Representative” in Warrensville Heights, OH, falls within the typical range for similar roles in the region, which generally spans from about $15 to $22 per hour, depending on factors such as experience and specific employer requirements. Considering the cost of living in Warrensville Heights and the responsibilities usually associated with front desk positions, this pay rate can be considered competitive, particularly for entry-level roles. However, candidates with more experience or specialized skills may expect remuneration at the higher end of this spectrum or beyond. Overall, this pay aligns reasonably well with industry standards while remaining attractive to potential job seekers.

Job description:

Benefits:

• Flexible schedule
• Opportunities for advancement
• Training and development

We seek a motivated, self-driven sales professional enthusiastic about the dynamic world of sales. If you thrive on prospecting leads, showcasing the benefits of an award-winning program, and contributing to the growth of a vibrant community, Goldfish Swim School could be the perfect fit for you! Our company culture is unique; we embrace a fun atmosphere filled with flip-flops, singing, lighthearted humor, and a genuine passion for our work. We offer paid training and structured shifts that cater to students and individuals balancing other commitments.

We are currently looking for a sales specialist to effectively present our program to potential clients and convert them into devoted members. The ideal candidate will be a sales enthusiast, a collaborative team player, and a dedicated ambassador for Goldfish Swim School. If you are seeking a simple front desk position focused solely on customer greetings, this role is not for you. However, if you thrive on a fast-paced environment, are self-motivated, and derive satisfaction from accomplishing and surpassing goals, we would love to hear from you!

Duties and Responsibilities:

• Respond promptly to inquiries and leads, effectively communicate the advantages of Goldfish Swim School, and convert prospects into loyal members.
• Handle telephone communications professionally, managing inquiries, taking messages, and directing calls appropriately.
• Process student registrations utilizing Salesforce and iClassPro booking software.
• Address customer concerns and complaints with a professional demeanor.
• Assist members in purchasing merchandise and vending options.
• Welcome parents and students as they arrive at the front desk.
• Check in students using the attendance tracking system.
• Ensure the front desk area, Snack Shack, changing areas, restrooms, and observation area are maintained in a clean and orderly fashion.
• Manage and respond to voicemail and email correspondence in a timely manner.
• Provide administrative support to management.
• Conduct collection calls to resolve billing issues.
• Prepare student lesson schedules for instructors and management personnel.
• Perform additional duties as assigned by the employer.

Experience with Salesforce or similar CRM systems is advantageous!

Requirements:

• A passion for working with children and making a positive impact
• Exceptional interpersonal communication and organizational skills
• Successful completion of a background check

Education/Experience:
A high school diploma or GED is required; some college experience is preferred. A minimum of two years of previous customer service and/or administrative office experience is required, along with intermediate computer skills in Word, Excel, and other software systems.

Flexible work-from-home options are available.

Job Posting Date: Tue, 18 Mar 2025 08:41:08 GMT

Apply now!