Dedicated Onsite IT Technician Tier 2 – Flint MI-Applied Innovation

Job Description

Job Title: Dedicated Onsite IT Technician Tier 2 – Flint MI

Company: Applied Innovation

Location: Flint, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for the role of “Dedicated Onsite IT Technician Tier 2” in Flint, MI, it’s essential to consider various factors like local cost of living, industry standards, and the specific responsibilities associated with a Tier 2 IT support position. As of 2023, typical hourly rates for Tier 2 IT technicians in Michigan generally range from $20 to $35, depending on experience and company size. If the offered rate falls within or exceeds this range, it can be deemed competitive. Furthermore, considering Flint’s lower cost of living compared to larger cities in Michigan, a rate at the higher end of this spectrum could indicate strong attractiveness to potential candidates. Overall, assessing the pay against local market conditions and comparing to the responsibilities and required experience will clarify if the rate is indeed competitive.

Job description:

Job Title: Dedicated Onsite IT Technician – Tier 2

Company: Applied Innovation

Applied Innovation is currently seeking a meticulous and self-motivated professional to join our Managed Network Services department as a Dedicated Onsite IT Technician – Tier 2. This role is primarily based at client locations and entails addressing their internal IT requirements. The position will report directly to the Service Team Manager at Applied Innovation.

Key Responsibilities:

• Act as a representative of Applied Innovation IT Services within client environments.
• Travel to various client sites on a structured schedule within a specified territory.
• Install, maintain, and support clients’ IT environments, including user workstations, servers, and other infrastructure devices.
• Diagnose, resolve, or escalate client technical issues as required.
• Update client documentation within the document retention system accurately.
• Recommend modifications and improvements to existing procedures.
• Provide guidance and technical support to Tier 1 Onsite IT Technicians.

Required Skills and Competencies:
The ideal candidate should possess intermediate knowledge and troubleshooting skills in the following areas:

• Proficiency in PC, MAC, and server operating systems.
• Familiarity with Microsoft Office applications, including Office 365, Outlook, Excel, and Word.
• Competence in Active Directory administration, On-premises Exchange, web content filtering, antivirus solutions, DNS, DHCP, wired and wireless network connectivity, server administration, and network storage systems.
• Strong customer service skills are essential.
• Dependability, professionalism, organization, attention to detail, and the ability to multitask effectively.
• A demonstrated capacity to learn, understand, and manage new information technology systems quickly.
• High adaptability and problem-solving abilities.

Qualifications:

• A valid, clean, and current driving license.
• Willingness to drive between client locations.
• A minimum of a two-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
• At least three years of experience in an IT-related role.
• Certification requirements: One of the following certifications is mandatory:
  • A+ Certification
  • NET+ Certification
  • Microsoft Certified Professional (MCP)
  • Cisco Certified Network Associate (CCNA)
  • Server Plus
  • Other relevant IT certifications

Benefits:
Our comprehensive benefits package includes medical, dental, life insurance, short-term disability coverage, a 401(k) plan, paid vacation, paid holidays, and opportunities for career advancement.

Join our Team:
If you are passionate about technology and dedicated to providing exceptional client service, we invite you to apply for this position.

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Job Posting Date: Fri, 25 Oct 2024 05:04:53 GMT

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