Departmental Technician – Bureau of Elections Help Desk Agent-State of Michigan

Job Description

Job Title: Departmental Technician – Bureau of Elections Help Desk Agent

Company: State of Michigan

Location: Lansing, MI

Pay: $46904 – 64438.4 per year

AI Pay Analysis: The hourly rate of $46,904 to $64,438.40 per year (approximately $22.54 to $30.96 per hour) for a “Departmental Technician – Bureau of Elections Help Desk Agent” in Lansing, MI, appears to be competitive within the context of government and support roles related to elections. According to industry standards and data for similar positions in governmental and public sectors, this range aligns well, although it may be slightly lower than what some private sector IT support roles offer. However, considering the public sector’s typical benefits and job stability, this compensation can be viewed as reasonable for the responsibilities involved, especially in a government setting where pay scales can vary based on funding and budgetary considerations.

Job description:

This role primarily functions as a help desk customer service representative within the department, delivering procedural information related to campaign finance, disclosure, notarial acts, and election law to candidates, committees, election administrators, notary providers, and the general public. The incumbent will be responsible for tier 1 support and triaging incoming calls and communications directed to the Bureau of Elections, either resolving issues directly or routing them to advanced-level support as necessary. Additionally, this individual will assist with bureau-wide project activities and initiatives and will coordinate the staff responsible for providing coverage at the Bureau of Elections front desk, supporting in-person appointments and addressing customer inquiries.

This position offers the possibility of a hybrid or remote work schedule.

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Required Education and Experience

Education is typically acquired through the completion of high school.

Experience:

Departmental Technician 7: Requires one year of experience in performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8: Requires one year of experience in performing administrative support activities equivalent to the 8-level in state service or one year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9: Requires one year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service, or one year of experience performing administrative support activities equivalent to the 9-level in state service, or two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Alternate Education and Experience:

Departmental Technician 7: Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8: A Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9: A Bachelor’s degree and one year of relevant job-related experience may be substituted for the experience requirement.

Additional Requirements and Information

Applicants are required to attach a resume and cover letter to their application, as failure to do so may result in disqualification. Candidates utilizing education to qualify for this position must include a copy of their official transcripts to substantiate their application.

In accordance with Civil Service Commission Rule 2-7, all newly hired state employees must undergo and successfully pass a pre-employment drug test prior to appointment. Given the nature of the work within the Department of State, a criminal background check will be conducted.

Applications must be submitted electronically through the NEOGOV system. Please click on "Apply" within the job posting for instructions; hard copy applications will not be accepted. Submission of an application does not guarantee that candidates will be contacted for further consideration; only applicants selected for interviews will be notified of the outcome.

For more detailed information regarding the position specifications, please refer to the full job specification documentation.

Working for the State of Michigan offers rewarding career opportunities that allow individuals to enhance the lives of Michiganders. Many positions provide flexible schedules and remote-work options, promoting a better work-life balance. The State has been recognized as a leading employer for new graduates from 2021 to 2023 and has received accolades for fostering positive employee engagement.

Benefits Overview:

• Rewarding Work: Serve Michiganders in various capacities, from protecting the environment and public health to supporting military families and enhancing infrastructure.

• Insurance Benefits: Comprehensive health, mental health, dental, and vision insurance are available for eligible employees and their dependents, along with life insurance benefits.

• Retirement Programs: Employees can participate in 401(k) and 457 savings plans, with state contributions to support retirement savings.

• Vacation and Sick Leave: Eligible employees receive a generous amount of personal and sick leave annually, along with additional time for community service.

• Paid Parental Leave: Employees are entitled to 12 weeks of paid leave following the birth or adoption of a child.

• Paid Holidays: Employees enjoy 13 or 14 paid holidays each year.

• Bonus Programs: Longevity bonuses and potential recruitment, retention, performance bonuses, or special pay premiums may be available.

• Military Pay Differential: Supporting supplemental pay benefits for military employees and offering additional leave and credit for prior military service.

• Tax-Advantaged Programs: Flexible spending accounts, health savings accounts, and transportation benefits to optimize tax savings.

• Student Loan Forgiveness: Opportunities exist for student loan forgiveness through state employment.

• Tuition Reduction: Some academic institutions provide tuition savings for eligible employees and their families.

• Professional Development: Programs are available for educational reimbursement to support career growth.

• Alternative and Remote Work Schedules: Many positions offer flexible scheduling and telecommuting options.

• Explore Michigan’s Beauty: Enjoy the great outdoors and cultural offerings that Michigan has to offer, coupled with competitive salaries and an affordable cost of living.

Updated: 2/28/24

Job Posting Date: Sat, 09 Nov 2024 06:43:54 GMT

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