Director of Quality Management – Veterans Evaluation Services-Maximus

Job Description

Job Title: Director of Quality Management – Veterans Evaluation Services

Company: Maximus

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To provide a precise analysis of the hourly rate for the “Director of Quality Management – Veterans Evaluation Services” in Grand Rapids, MI, I would need specific figures or a range for that rate. However, generally speaking, director-level positions in quality management typically command competitive salaries due to the level of responsibility, expertise required, and the critical nature of the work in organizations serving veterans. Industry standards often range significantly, with hourly rates potentially falling between $40 to $80 or more, depending on experience, organization size, and specific duties. If the offered rate aligns within or above this range, it can be considered competitive; otherwise, it may warrant further discussion regarding compensation and benefits.

Job description:

Maximus is actively seeking a highly qualified Director of Quality Management to join our Veterans Evaluation Services (VES) team in a remote position. The successful candidate will oversee all quality management activities across Maximus divisions, including the implementation of quality monitoring systems, conducting quality reviews, performing analysis, generating reports, executing corrective actions, and facilitating readiness and project reviews, along with all associated follow-up actions.

Key Responsibilities:

• Oversee all quality management activities across Maximus divisions, ensuring compliance with established quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, and associated follow-ups.
• Provide leadership and expert guidance related to quality management and compliance, staying informed of best practices, industry trends, and governmental requirements.
• Develop and implement strategies and solutions to enhance quality functions within business development opportunities at various federal agencies, incorporating innovative and cost-effective approaches to meet contractual and governmental standards.
• Contribute to achieving business goals by monitoring performance outcomes, effectively influencing change, optimizing existing processes, and fostering strong relationships throughout the organization.
• Establish and define strategies and processes for a comprehensive quality management discipline across multiple projects.
• Lead and build a quality management team within the Federal Services division, overseeing both direct reports and staff in a matrix reporting structure.
• Manage teams, both locally and remotely, ensuring continuous monitoring of metrics and performance across projects.
• Facilitate the sharing of best practices through project review processes while providing technical assistance in quality and process improvement initiatives.
• Guide projects in developing quality plans and methodologies to sustain robust quality management systems that comply with necessary standards.
• Direct all compliance certifications, including those pertaining to ISO 9001:2000 and URAC.
• Conduct regular management review meetings to assess quality performance.
• Design, develop, and implement reporting tools to continuously monitor and measure various aspects of quality performance across functional areas and projects.
• Engage in activities to enhance performance as needed, focusing on maintaining a professional system for addressing quality assurance issues, suggestions, and complaints.
• Act as the primary point of contact for escalating quality issues and ensure adherence to confidentiality standards related to quality assurance information.
• Travel to project locations as required.

The Director of Quality Management will be responsible for:

• Monitoring the entire quality system to ensure compliance with acceptable performance levels through established metrics and leading continuous improvement initiatives.
• Managing day-to-day maintenance of the quality management system while developing quality programs that ensure policy compliance and adherence to both internal and external quality standards and guidelines.
• Collaborating with stakeholders to provide ongoing process analyses oversight to enforce requirements.
• Regularly updating and modifying quality assurance programs and policies to ensure uniform standards worldwide and to facilitate the sharing of best practices, thus promoting the achievement of the company’s mission.
• Defining, leading, and supporting accreditation initiatives and audit processes, while reviewing and approving key quality records such as non-conformance reports, corrective and preventive action reports, policies, and document control changes.
• Providing regular status reports to stakeholders and other involved parties.
• Building and expanding the internal quality team, establishing performance standards, coaching and developing employees, defining responsibilities, evaluating performance, and implementing personnel actions as necessary.
• Overseeing the updates of Quality Assurance KPIs for all key quality system metrics and participating in review and planning processes.
• Actively managing expectations, providing training, and mentoring to foster professional development among team members.
• Completing additional duties as assigned.

Home Office Requirements:

Using Your Own Equipment:

• Minimum internet speed of 20 Mbps required (test at www.speedtest.net).
• Preferred OS: Windows 10 or newer / MacOS: Big Sur (11.0.1+) or Catalina (10.15) or newer.
• Must have connectivity via Wi-Fi or Category 5/6 ethernet patch cable.
• USB wired headset with noise suppression is necessary, along with a private work area and adequate power source.
• A second monitor is highly recommended for optimal productivity.
• Candidates must reside permanently in the Continental US.

Using Maximus-Provided Equipment:

• Minimum internet speed of 20 Mbps required (test at www.speedtest.net).
• Must have connectivity via Wi-Fi or Category 5/6 ethernet patch cable.
• Candidates must reside permanently in the Continental US.

Minimum Qualifications:

• A Bachelor’s degree in a relevant field and a minimum of 10 years of related professional experience.
• Proficiency in PC skills and a minimum of 8 years of quality leadership experience, demonstrating the ability to guide and manage teams effectively.
• Quality Certification (e.g., Certified Manager of Quality/Organizational Excellence) is preferred.
• Strong understanding of ISO 9001 principles.
• Excellent communication, project management, and leadership skills, with the capability to manage multiple projects simultaneously.
• Highly organized, disciplined self-starter with strong analytical and problem-solving skills.
• Experience in quality management systems is crucial, particularly in a fast-paced, start-up environment.
• Ability to work both independently and collaboratively across functions, providing executive-level updates as needed.
• Proven skills in creative problem solving and negotiation, with a performance-oriented mindset that fosters team development and motivation.
• Ability to manage remote business activities effectively and navigate organizational change comfortably.

Maximus is proud to offer diverse and rewarding career opportunities for military service members, veterans, and their families. We recognize the value that your experiences bring to our workforce and are committed to providing an inclusive environment that supports your career journey. Maximus is an Affirmative Action/Equal Opportunity Employer.

Compensation:

Maximus compensation is determined based on various factors including job location, education, training, experience, and the expected scope of work. The annual salary for this position ranges from $80,300 to $170,000, with additional benefits available. Please note that salary history will not be used to determine compensation.

#LI-Remote #VESpriority

Job Posting Date: Mon, 04 Nov 2024 23:05:46 GMT

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