Director of Quality Management – Veterans Evaluation Services-Maximus

Job Description

Job Title: Director of Quality Management – Veterans Evaluation Services

Company: Maximus

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for the role of “Director of Quality Management – Veterans Evaluation Services” in Grand Rapids, MI, I would need the specific hourly rate you are considering. Generally, the compensation for this position can vary based on factors such as experience, qualifications, and organizational context. As of my last update, salaries for similar roles in healthcare management typically range from $40 to $70 per hour, depending on the level of responsibility and specific industry standards. You can assess whether the rate is competitive by comparing it to local job postings, industry salary surveys, and the cost of living in Grand Rapids. If the provided rate falls within or above this range, it would likely be seen as competitive for the region and role.

Job description:

Maximus is seeking a highly skilled Director of Quality Management to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Director of Quality Management will oversee quality management activities across all Maximus divisions, which include quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, and follow-up actions.

Essential Duties and Responsibilities:

• Provide comprehensive oversight of quality management initiatives throughout Maximus divisions, encompassing quality monitoring systems, quality reviews, analysis, and corrective actions.
• Demonstrate leadership and subject matter expertise in quality management and compliance, with a strong grasp of industry best practices, trends, and regulatory requirements.
• Formulate strategies and solutions for quality functions within business development initiatives across multiple federal agencies, focusing on innovative and cost-effective quality management approaches that align with contractual and governmental requirements.
• Contribute to achieving business objectives by monitoring performance outcomes, driving change, enhancing existing processes, and fostering strong interdepartmental relationships.
• Develop and implement a thorough quality management framework across various projects.
• Build and manage a team dedicated to quality management within the Federal Services division, including both direct reports and staff in a matrix reporting environment.
• Oversee and direct teams located both locally and remotely.
• Continuously track metrics and performance across multiple projects.
• Facilitate the dissemination of best practices through project reviews and provide technical assistance in quality and process improvement areas.
• Advise and supervise projects in the development of quality plans and methodologies to uphold robust quality management systems that comply with industry standards.
• Manage all compliance certifications, including ISO 9001:2000 and URAC standards.
• Conduct regular management review meetings to evaluate quality program efficacy.
• Lead the design, development, and deployment of reports to monitor and assess quality performance across multiple functional areas.
• Maintain a professional approach to addressing quality assurance issues and fostering open communication regarding suggestions and complaints.
• Act as the primary contact point for escalated quality issues and ensure confidentiality of quality assurance information according to policy.
• Travel occasionally to project sites as required.

The Director of Quality Management will:

• Monitor the quality system to ensure acceptable performance levels by establishing metrics that gauge quality and ensuring processes adhere to these standards.
• Lead continuous improvement initiatives within the quality management system and support management reviews of associated metrics.
• Ensure the maintenance and regular enhancement of quality assurance programs and policies, facilitating global standards and promoting best practice sharing to support the organization’s mission.
• Define, lead, and support accreditation initiatives and engage in internal and external audit processes.
• Review and approve quality records, including non-conformance reports and corrective action documentation, while providing regular status reports to stakeholders and project sponsors.
• Develop and cultivate the internal Quality team, setting performance benchmarks, coaching, and mentoring staff, assessing performance, and managing talent acquisition and retention.
• Update Quality Assurance KPIs concerning key performance indicators and participate in quality review and planning processes.
• Actively manage expectations and provide training to foster professional development among team members.
• Be prepared to travel up to 25% for professional obligations.
• Complete additional duties as assigned.

Home Office Requirements:

Using Your Own Equipment:

• Minimum internet speed of 20mbps (verify at www.speedtest.net).
• Preferably utilize Windows (10 or newer) or Mac (Big Sur or newer; Catalina or newer) operating systems (no Chromebooks).
• Internet connectivity via Wi-Fi or Category 5/6 ethernet cable is required.
• A USB plug-and-play wired headset with microphone and noise suppression.
• A private work area with an adequate power source.
• A second monitor is strongly recommended for efficiency.
• Candidates must reside permanently within the Continental U.S.

Using Maximus-Provided Equipment:

• Minimum internet speed of 20mbps (verify at www.speedtest.net).
• Internet connectivity via Wi-Fi or Category 5/6 ethernet cable is essential.
• A private work area with an adequate power source.
• Candidates must reside permanently within the Continental U.S.

Minimum Requirements:

• Bachelor’s degree in a relevant field and a minimum of 10 years of professional experience in a related area.
• Proficient computer skills.
• Over 8 years of quality leadership experience, demonstrating the ability to lead and manage teams effectively.
• Quality Certification (e.g., Certified Manager of Quality/Organizational Excellence).
• Knowledge of ISO 9001 principles is essential.
• Strong communication, project management, and leadership abilities, with exceptional multitasking capabilities in fast-paced environments.
• Highly organized and disciplined with a proven track record of meeting deadlines.
• Self-starter with excellent analytical and problem-solving skills.
• Experience in quality management systems is critical.
• Familiarity with scaling quality functions in dynamic, startup-like settings.
• Adept at working independently and collaboratively to provide effective executive updates.
• Detail-oriented with advanced organizational capabilities.
• Strong skills in creative problem-solving, flexibility, and negotiation.
• Proven ability to deliver results within established timelines.
• Effectively communicate at all organizational levels, both written and verbally.
• Experience in managing remote operations is a key requirement.
• Comfortable acting as a change catalyst.
• Performance-driven with the ability to motivate and lead effective teams.
• High energy, positivity, resilience under pressure, and adaptability to ambiguity.

Maximus is committed to creating a diverse and inclusive workplace and acknowledges the value of military service members, veterans, and their spouses. We encourage applicants with such backgrounds to apply, as they often possess essential competencies that enrich our workforce. Maximus is an Affirmative Action/Equal Opportunity Employer, offering equal employment opportunities to qualified applicants without discrimination.

Pay Transparency:

Maximus compensation is based on various factors including, but not limited to, job location, education, experience, and responsibilities. The annual salary represents just one component of our total compensation package, which may also include short- and long-term incentives, employee benefits, and paid time off. Salary ranges may vary based on contract value and relevant experience.

Minimum Salary: $80,300.00

Maximum Salary: $170,000.00

Job Posting Date: Thu, 14 Nov 2024 23:50:23 GMT

Apply now!