Job Description

Job Title: Director of Quality Management – Veterans Evaluation Services

Company: Maximus

Location: Detroit, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a “Director of Quality Management – Veterans Evaluation Services” in Detroit, MI, we would typically compare it to average salary data, industry standards, and regional cost of living factors. As of my last update in October 2023, senior roles in quality management, particularly in healthcare or veteran services, generally command competitive salaries, often ranging from $35 to $65 per hour depending on experience, organization size, and specific responsibilities. Given the specialized nature of the role and the importance of the services provided, an hourly rate within this range or higher would be considered competitive. Additionally, compensation should also reflect the demand for quality management in healthcare sectors, especially for positions overseeing veterans’ services, which can carry additional pressures and responsibilities. Therefore, if the rate you have is within this range, it would likely be aligned with industry standards for that position and location.

Job description:

Maximus is currently seeking a highly experienced Director of Quality Management to join our Veterans Evaluation Services (VES) team. This remote position entails overseeing all quality management activities across various Maximus divisions. The Director will be responsible for quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project evaluations, and associated follow-up actions.

Essential Duties and Responsibilities:

• Oversee all quality management activities within Maximus divisions, encompassing quality monitoring systems, quality evaluations, analysis, reporting, corrective actions, readiness assessments, project reviews, and related follow-up activities.
• Provide leadership and expertise in quality management and compliance, demonstrating a deep understanding of best practices, industry trends, and governmental requirements.
• Develop innovative strategies and solutions for quality functions within business development at multiple federal agencies, ensuring adherence to contractual and governmental requirements.
• Contribute to the achievement of business objectives by monitoring performance metrics, influencing change, enhancing existing processes, and fostering strong relationships across the organization.
• Define and implement comprehensive quality management strategies across multiple projects.
• Build and lead a dedicated team responsible for quality management within the Federal Services division, encompassing both direct reports and matrix relationships.
• Direct teams in local and remote settings.
• Continuously monitor performance metrics across various projects.
• Facilitate the exchange of best practices through project review processes and provide technical assistance in quality and process improvement initiatives.
• Offer guidance and oversight to projects in developing quality plans and methodologies that ensure robust quality management systems compliant with necessary standards.
• Manage all compliance certifications, including ISO 9001:2000 quality management standards and URAC requirements.
• Conduct regular management review meetings to assess quality processes.
• Direct the development and implementation of reports to monitor and measure quality performance across multiple functions and projects.
• Engage in activities that enhance performance as necessary.
• Maintain a professional and effective approach to addressing quality assurance issues, suggestions, and complaints.
• Act as the primary point of contact for escalating quality-related issues.
• Ensure confidentiality of quality assurance information in accordance with policy.
• Travel to project locations as required.

The Director of Quality Management will lead all quality management activities, which include:

• Monitoring the quality system to ensure performance standards are upheld by:
  • Establishing metrics to assess quality and ensuring processes meet established standards.
  • Leading continuous improvement initiatives within the quality system.
  • Supporting management reviews of the organization’s quality systems and metrics.
• Managing day-to-day operations of the quality management system while developing programs that ensure policy compliance and adherence to established standards.
• Collaborating directly with stakeholders to provide ongoing process analyses and enforcement of requirements.
• Ensuring the regular maintenance and modification of quality assurance programs and policies, promoting uniformity in standards globally, and facilitating the sharing of best practices to further the organization’s mission.
• Supporting accreditation initiatives and both internal and external audit processes.
• Reviewing and approving quality records, including non-conforming event reports, corrective and preventive action reports, policies and procedures, document change controls, and deviation reports.
• Providing regular status updates to stakeholders and sponsors throughout projects.
• Building and enhancing the internal Quality team, establishing performance standards, coaching and developing employees, evaluating performance, and managing appropriate disciplinary actions or terminations as necessary. Identifying and retaining top talent is crucial.
• Overseeing updates of Quality Assurance Key Performance Indicators (KPIs) related to the quality management system, and participating in quality review and planning processes.
• Actively managing stakeholder expectations while providing training and mentorship for professional development.

Travel Requirement: The role requires up to 25% travel.

Home Office Requirements:

For candidates utilizing their own equipment:

• An internet speed of 20mbps or higher is required (testable via www.speedtest.net).
• A preferred operating system is either Windows (Windows 10 or newer) or Mac (Big Sur 11.0.1+; Catalina 10.15; or newer).
• Connectivity should be established via Wi-Fi or a Category 5 or 6 Ethernet cable to the router.
• A USB plug-and-play wired headset with microphone and noise suppression is needed.
• A private workspace with adequate power supply is essential.
• A second monitor is recommended for most positions.
• Permanent residence in the Continental United States is required.

For candidates using Maximus-provided equipment:

• An internet speed of 20mbps or higher is mandatory.
• Preferred connectivity as noted above is also applicable.
• Permanent residence in the Continental United States is necessary.

Minimum Requirements:

• A Bachelor’s degree in a relevant field and a minimum of 10 years of professional experience.
• Proficiency in PC applications is essential.
• Over 8 years of quality leadership experience, with a demonstrated capability to lead and manage teams.
• Quality certification (e.g., Certified Manager of Quality/Organizational Excellence) is required.
• Proficiency with ISO 9001 principles is essential.
• Strong communication, project management, and leadership skills with the ability to manage multiple projects simultaneously.
• Highly organized and disciplined with a proven ability to meet deadlines.
• A self-starter with demonstrated efficient work habits, strong analytical and problem-solving skills, and proficiency in multitasking in a fast-paced environment.
• Experience in quality management systems and scaling quality functions in a startup environment is critical.
• Must demonstrate an ability to work both independently and collaboratively, providing effective updates at the executive level.
• Detail-oriented with well-developed organizational and analytical skills.
• Creative problem-solving abilities, flexibility, and strong negotiation skills.
• Proven capability to drive results within established timelines.
• Ability to communicate effectively, both in writing and verbally, across organizational levels.
• Experience in managing remote business activities is required.
• Comfort and effectiveness in acting as a catalyst for change are essential.
• Performance and results-oriented, with the ability to develop, motivate, and lead effective teams.
• A high energy level, positive attitude, and ability to thrive under stress and ambiguity.

LI-Remote #VESpriority

EEO Statement:
Maximus values the unique skills and experiences of active military service members, their spouses, and veteran candidates, recognizing the resilience and dependability they bring to our workforce. We are committed to providing career opportunities that allow them to continue making a difference. Maximus is an Affirmative Action/Equal Opportunity Employer, offering equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Pay Transparency:
Maximus compensation is determined by various factors, including job location, education, training, experience, the expected quality and quantity of work, required travel, and internal pay alignment. Annual salary is one component of Maximus’s overall compensation package, which may also include short- and long-term incentives and program-specific awards. The organization provides a variety of employee benefits, including health insurance, life and disability coverage, retirement savings, paid holidays, and paid time off. Compensation ranges will be aligned with job duties and relevant experience, and salary history will not be considered in determining compensation. Maximus will comply with regulatory minimum wage rates and salary thresholds.

Minimum Salary: $80,300.00
Maximum Salary: $170,000.00

Job Posting Date: Thu, 14 Nov 2024 23:28:07 GMT

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