Director of Quality Management – Veterans Evaluation Services-Maximus

Job Description

Job Title: Director of Quality Management – Veterans Evaluation Services

Company: Maximus

Location: Marquette, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for the “Director of Quality Management – Veterans Evaluation Services” in Marquette, MI, we would compare it with industry standards and regional pay scales. Typically, roles at the director level in quality management, especially within healthcare or veteran services, can range from $40 to $75 per hour, depending on experience, qualifications, and the specific demands of the position. In Marquette, a more rural area, salaries might trend toward the lower end of this range due to cost-of-living adjustments. If the offered rate meets or exceeds this benchmark, it would be deemed competitive; otherwise, it may fall short when considering factors like local demand and the specialized nature of the role.

Job description:

Maximus is seeking a Director of Quality Management to join our Veterans Evaluation Services (VES) team in a remote capacity. The Director of Quality Management will oversee all quality management activities across various Maximus divisions, encompassing quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness assessments, project reviews, and relevant follow-up actions.

Key Responsibilities:

• Oversee quality management activities across Maximus divisions, ensuring effective implementation of quality monitoring systems, reviews, analysis, reporting, and corrective measures.
• Provide leadership and expertise in quality management and compliance, staying informed on best practices, industry trends, and government requirements.
• Develop innovative strategies and solutions for quality management within business development opportunities at federal agencies, ensuring compliance with contractual and governmental standards.
• Drive attainment of business objectives by monitoring performance outcomes, influencing change, optimizing existing processes, and fostering strong interdepartmental relationships.
• Define and implement comprehensive quality management strategies and processes across multiple projects.
• Build and lead a quality management team within the Federal Services division, managing both direct reports and matrix relationships.
• Direct teams in both local and remote settings, overseeing performance metrics and quality standards across various projects.
• Facilitate the exchange of best practices through project reviews and technical assistance in areas of quality and process improvement.
• Guide projects in developing robust quality plans and methodologies while ensuring compliance with all necessary standards.
• Lead efforts for compliance certifications, including adherence to ISO 9001:2000 and URAC standards.
• Conduct regular management review meetings to assess and enhance the quality management system.
• Design and implement reports to continuously monitor quality performance across multiple functional areas and projects.
• Maintain a professional and effective approach to addressing quality assurance issues, concerns, and suggestions.
• Serve as the primary point of contact for the escalation of quality-related issues and maintain confidentiality in compliance with policy.
• Travel to project locations as necessary to fulfill job responsibilities.

The Director of Quality Management is also responsible for:

• Ensuring the quality system meets acceptable performance standards through the establishment of relevant metrics and continuous quality system improvement.
• Managing day-to-day maintenance of the quality management system while developing programs that guarantee compliance with internal policies and external standards.
• Collaborating with stakeholders for continued process analysis and to uphold requirements.
• Regularly updating and modifying quality assurance programs and policies, promoting uniform standards and best practice sharing.
• Leading accreditation initiatives and internal/external audit processes.
• Reviewing and approving quality documentation, including non-conforming event and corrective action reports.
• Providing regular status reports to stakeholders and participating in project update processes.
• Growing the internal Quality team by establishing performance standards, providing developmental coaching, evaluating employee performance, and recognizing contributions.
• Maintaining and updating Quality Assurance Key Performance Indicators while engaging in quality planning and review processes.
• Actively managing team expectations and facilitating professional development through training and mentoring.
• Completing additional duties as assigned.

Home Office Requirements:

Candidates may utilize personal equipment with the following specifications or choose to use Maximus-provided equipment:

• Minimum internet speed of 20mbps (tested via www.speedtest.net).
• Preferred operating systems: Windows 10 or newer and MacOS Big Sur (11.0.1+) or newer (no Chromebooks).
• Connection to the internet via Wi-Fi or Ethernet with a private work area and adequate power source.
• A second monitor is highly recommended for optimal productivity.
• Permanent residence in the Continental U.S. is required.

Minimum Qualifications:

• Bachelor’s degree in a relevant field and a minimum of 10 years of applicable professional experience.
• Proficiency in PC applications and quality management principles, with at least 8 years of experience in quality leadership.
• Quality certifications (e.g., Certified Manager of Quality/Organizational Excellence) and ISO 9001 familiarity.
• Strong communication, project management, and leadership skills, with the capacity to manage multiple projects concurrently.
• Highly organized, disciplined, and capable of meeting established deadlines.
• Self-motivated with strong analytical and problem-solving abilities, and capable of working under pressure.
• Effective team collaboration in multi-disciplinary environments.
• Experience in scaling quality functions within a dynamic, fast-paced setting.
• Independent while effectively communicating updates at the executive level, with attention to detail and strong organizational skills.
• Ability to creatively problem-solve and demonstrate flexibility and negotiation capabilities.
• Proven record of delivering results within established timelines.
• Experience overseeing remote operations and driving change initiatives.
• A strong performance orientation with an ability to inspire, motivate, and develop efficient teams under high-energy conditions.

Maximus is an Equal Opportunity Employer. We encourage active military service members, veterans, and their spouses to apply for positions with us, as we value the unique skills and experiences they bring.

Compensation for this position ranges from $80,300 to $170,000, commensurate with experience and qualifications. Maximus offers a comprehensive benefits package, including health insurance, retirement plans, paid holidays, and time off. Salary history will not be considered in determining compensation, and Maximus adheres to all regulatory minimum wage requirements.

Job Posting Date: Thu, 14 Nov 2024 23:27:39 GMT

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