Dispatcher for Plumbing Company-Mr. Rooter Plumbing
Job Description
Job Title: Dispatcher for Plumbing Company
Company: Mr. Rooter Plumbing
Location: Macomb, MI
Pay: $17 – 19 per hour
AI Pay Analysis: The hourly rate of $17 to $19 for a Dispatcher role in a Plumbing Company in Macomb, MI, appears to be on the lower end of the spectrum when compared to industry standards. Average dispatcher salaries in similar sectors typically range from $20 to $25 per hour, depending on experience and specific responsibilities. Additionally, considering the cost of living in Michigan and the specialized nature of dispatching in the plumbing industry, this rate may struggle to attract experienced candidates. Overall, while it may be competitive for entry-level positions, it likely falls short for attracting qualified dispatchers in this field.
Job description:
Benefits:
– Complimentary food and snacks
– Competitive salary
– Flexible scheduling
Founded in 1970 by David Duck in Oklahoma City, Oklahoma, Mr. Rooter Plumbing has established a reputation for delivering high-quality work at a fair price while prioritizing the care of our customers’ homes. At Mr. Rooter, we are passionate about our work and embrace a philosophy that extends beyond plumbing; it embodies our overall approach to life. Though plumbing is our craft, it is our commitment to exceptional service that truly defines us.
As a Customer Service Representative, you will play an integral role in maintaining our service philosophy, which focuses on providing the highest level of customer care. You will be responsible for managing incoming calls and scheduling service appointments in alignment with customer needs. Adhering to our core values, you will consistently demonstrate respect and courtesy towards both customers and colleagues.
Ideal candidates for this position are self-motivated, energetic individuals with a genuine desire to help others. Your drive to deliver outstanding customer service and your ability to effectively navigate a variety of situations on a daily basis will be essential to your success.
Responsibilities:
– Professionally and courteously receive incoming calls.
– Accurately and promptly document call details in Service Titan.
– Prioritize and coordinate service scheduling based on customer requirements.
– Efficiently dispatch technicians to job locations.
– Conclude completed jobs utilizing information provided by technicians.
– Communicate any scheduling delays to both customers and service technicians.
– Perform additional duties as needed to support the team and meet customer demands.
Requirements:
– Ability to thrive in a fast-paced environment and maintain composure under pressure.
– Minimum of two years of administrative experience.
– Excellent written and verbal communication skills.
– Strong attention to detail and exceptional data entry capabilities.
– Positive attitude with a passion for delivering outstanding customer service.
– Ability to work independently as well as collaboratively within a team.
About Us:
We are dedicated to upholding a service philosophy that emphasizes respect, courtesy, and exceptional customer service. As a vital member of our team, you will significantly contribute to ensuring our customers receive the timely and professional support they need.
Job Posting Date: Sun, 30 Mar 2025 04:06:14 GMT
Apply now!
