Drive Thru Ambassador – Niles – PT-Goodwill Industries

Niles, MI
January 5, 2025
Part Time
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Average Pay*: 10-15
*average hourly rate for this position in your area
Deadline date:
$11 - $11

Job Description

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Job Title: Drive Thru Ambassador – Niles – PT

Company: Goodwill Industries

Location: Niles, MI

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a “Drive Thru Ambassador” position in Niles, MI, is below the typical wage range for similar roles in the fast-food and customer service industry. As of 2023, the average pay for drive-thru or entry-level customer service positions generally falls between $12 to $15 per hour, depending on factors such as experience and location. Additionally, considering Michigan’s minimum wage is $10.10 and increases to $11.00 in 2023, this rate is only marginally above the minimum and may not attract quality candidates or retain employees in a competitive job market. Therefore, the offered hourly rate does not appear competitive relative to industry standards for this role in the area.

Job description:

To enhance customer satisfaction through exceptional service, the Drive Thru Ambassador will be responsible for efficiently receiving, pricing, and sorting donations while supporting the overall operations of a fast-paced retail environment. This position will report to the Production Supervisor and/or Store Management, who will assess performance on an annual basis.

Essential Responsibilities:

  • Understand and embody the Goodwill Mission: Strengthening communities by empowering individuals and families through education, training, and job placement.
  • Attend to the Donation Drive Thru:
    • Represent Goodwill by consistently delivering the highest standards of customer service.
    • Respond promptly to the doorbell signal and greet donors upon arrival at their vehicles.
    • Professionally unload donations and transport them to the staging area while maintaining a courteous demeanor.
    • Politely decline unacceptable items when necessary.
    • Maintain an accurate count of Drive Thru customers.
    • Process donations efficiently by sorting and pricing items and placing merchandise in designated areas.
    • Manage incoming telephone communications professionally, addressing inquiries or directing calls to management when appropriate.
    • Empty donation boxes and process all contributions.
    • Log truck arrivals as requested by management.
    • Assist customers in transporting large items as needed.
    • Adhere to the dress code and wear provided identification at all times.
    • Maintain Kaizen standards for workplace organization and efficiency.

Safety and Security:

  • Contribute to maintaining a secure environment for both staff and merchandise.
  • Assist in controlling theft and preventing burglary.
  • Help eliminate fire hazards and unsafe conditions.
  • Participate in emergency drills and facilitate staff training on fire prevention and safety protocols.
  • Uphold a safe working and shopping environment.
  • Perform additional duties as assigned by the supervisor.

Qualifications:

Required Skills and Abilities:

  • Possess a polished appearance and warm demeanor.
  • Familiar with contemporary clothing, footwear trends, furniture, toys, and retail merchandise.
  • Proficient in reading, writing, and basic mathematical calculations.
  • Capable of making quick, sound decisions.
  • Demonstrated ability to interact with the public and colleagues in a respectful and tactful manner.
  • Flexible schedule availability is essential.
  • Strong communication skills are required.
  • Familiarity with standard retail practices.
  • Ability to thrive in a retail environment that may involve exposure to dust.
  • Capacity to work in back-room processing and light industrial areas, as well as outdoors.

Equipment Utilized:

  • Dolly
  • Pallet jack
  • Pallet stacker
  • Forklift (certification required for those 18 and older)
  • Flat cart
  • Dump carts
  • Poly carts
  • Totes
  • Z racks
  • Barrels
  • Tagging gun
  • Hangers
  • Cash register
  • Telephone
  • Calculator
  • Wooden crates
  • Ladder
  • Compactor (certification required for those 18 and older)
  • Office supplies
  • Stickers and tags

Physical Requirements:

  • Adequate eyesight, speech, and hearing capabilities.
  • Good physical endurance and moderate mobility, with the ability to walk, lift, bend, stoop, reach, and stand for extended periods.
  • Capacity to lift and maneuver filled boxes, barrels, and Z racks, each weighing no more than 50 pounds.

Job Posting Date: Fri, 03 Jan 2025 01:21:42 GMT

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