Entry Level Customer Success Specialist-Reynolds and Reynolds

Job Description

Job Title: Entry Level Customer Success Specialist

Company: Reynolds and Reynolds

Location: Kalamazoo, MI

Pay: $52000 – 54000 per year

AI Pay Analysis: The annual salary of $52,000 to $54,000 for an “Entry Level Customer Success Specialist” in Kalamazoo, MI, translates to an hourly rate of approximately $25 to $26. The pay appears competitive for entry-level positions in the region, considering that nationwide average salaries for similar roles typically range from $45,000 to $60,000 per year, depending on the industry and location. Kalamazoo’s cost of living is relatively moderate, which suggests this salary aligns reasonably well with local standards. However, the competitiveness can vary based on specific industry sectors, company size, and benefits offered, so it’s advisable for candidates to consider these factors when evaluating the role.

Job description:

Job Title: Customer Success Specialist

Position Overview:
As a Customer Success Specialist, you will play a vital role in delivering high-level customer support to a portfolio of 50 to 70 automotive dealerships within a designated region. In this consultancy-based role, you will ensure our clients maximize their investment in our software products through exceptional support and guidance. Your responsibilities will include providing both on-site and video conference support, with approximately 80% of your time spent at customer locations and 20% conducted via video conferencing.

Work Environment:
Customer Success Specialists operate from a home office and are provided with a company vehicle, mobile phone, and laptop for professional use.

Training and Development:
We offer a comprehensive paid training program designed to equip you for success in this role. Training will encompass classroom sessions at our headquarters in Houston, TX, and Dayton, OH, alongside online courses that cover in-depth product knowledge and insights into the automotive industry. Additionally, you will be paired with mentors nationwide to facilitate the application of your learning in real-world scenarios.

Core Responsibilities:

• Deliver exemplary support to automotive dealerships, ensuring optimal utilization of our software solutions.
• Build and maintain strong customer relationships to foster loyalty and engagement.
• Provide on-site and virtual support to customers, troubleshooting issues and offering strategic recommendations.

Qualifications:

• Bachelor’s Degree or equivalent experience.
• Proven self-starter with effective time management abilities.
• Excellent written and verbal communication skills.
• Strong customer service orientation and organizational capabilities.
• Valid driver’s license with a clean driving record (fewer than 2 moving violations in the past three years and no OVI/DUI/DWI violations in the last five years).
• Willingness to travel, including overnight stays, up to 50% during the six-month training period, and approximately 35% thereafter.
• Access to reliable home internet with sufficient bandwidth for video conferencing.

Benefits:
At Reynolds and Reynolds, we strive to create an environment that supports a healthy work-life balance for our associates. Our comprehensive benefits package includes:

• Medical, dental, vision, and life insurance, along with a health savings account.
• 401(k) plan with up to 6% matching contributions.
• A company vehicle for both business and personal use.
• Remote work flexibility, paired with a company-provided cell phone and laptop.
• Opportunities for professional development and continuous training.
• Internal promotion opportunities.
• Paid vacation and sick days, along with eight paid holidays.
• Referral bonuses for successful candidate recommendations.

Reynolds and Reynolds is committed to promoting a healthy lifestyle by maintaining a non-smoking workplace and is proud to be an equal opportunity employer.

Salary:
$52,000 – $54,000 annually.

Job Posting Date: Thu, 31 Oct 2024 05:55:15 GMT

Apply now!