Entry-Level IT Support Associate (F)-Expedient

Job Description

Job Title: Entry-Level IT Support Associate (F)

Company: Expedient

Location: Dublin, OH

Pay: $32000 – 37000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of $32,000 to $37,000 for an “Entry-Level IT Support Associate” role in Dublin, OH, appears to be on the lower end of the spectrum. Typically, entry-level IT support positions in the U.S. can range between $40,000 to $50,000 annually, depending on factors such as company size, specific job requirements, and regional demand. In Dublin, OH, which has a growing tech industry, salaries may vary, but this offering may not be fully competitive with industry standards. Additionally, considering the cost of living in the area, this compensation may not attract the talent necessary for effective IT support.

Job description:

Expedient is seeking an on-site, entry-level IT Support Associate for our Dublin/Columbus, Ohio data center. This position offers a unique opportunity for rapid learning, professional development, and career advancement within our Operations Support Center (OSC) team. The ideal candidate will receive comprehensive, fully funded training, including hands-on experience and industry certifications, while working with a diverse array of technical platforms such as virtualization technologies, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.

If you aspire to build a successful career in IT and seek practical, technical training, we encourage you to apply for this role. Expedient delivers multi-cloud platforms, hosting and cybersecurity solutions, along with infrastructure as a service (IaaS) to our clients. For further details about our cloud technologies and solutions, please visit our website.

Please note that sponsorship is not available for this position, and Expedient does not collaborate with third-party recruiting or staffing agencies.

Candidates should possess some experience in IT and technology, which can include self-study, technical education, or relevant work experience. On-the-job training will encompass the technology and business operations of Expedient, along with opportunities to learn about basic support requests, monitoring, and client service.

Schedule and Shift Premium: This role operates with a regular schedule from Sunday through Tuesday, alternating Wednesdays, from 7:30 AM to 7:30 PM local time. Employees will receive an additional bonus upon completion of initial training, along with paid lunch breaks for all 12-hour shifts.

Professional Development & Training: Expedient values professional growth and education highly. We will cover the upfront costs for our IT Support Associates to acquire relevant technical certifications, such as CompTIA, A+, Network+, etc. Completion of more advanced certifications will also offer associated bonuses.

Rate of Pay: The hourly compensation is commensurate with your technical, work-related, and academic experience. We are seeking passionate candidates eager to embark on an IT career, and we will consider all levels of experience. The annual pay ranges from $32,000 to $37,000, paid hourly, and may vary based on market conditions and shift requirements.

Responsibilities:

• Manage client tickets and inquiries, conduct daily shift walks, perform routine audits, and handle remote hands requests while escalating complex tickets as necessary.
• Adhere to stringent security protocols for client access requests within the data center using established access control criteria.
• Observe shipping and receiving protocols to ensure the secure transport of equipment to and from the facility.
• Utilize the ticketing system to log all requests and activities, including special requests and important customizations for future support.

Recommended Qualifications:

• Prior experience in customer service.
• Relevant industry certifications (such as CompTIA, A+, or Network+) or equivalent IT-related work or academic experience.
• Strong written and verbal communication skills.
• Excellent analytical and independent problem-solving abilities.
• Capability to prioritize and multitask effectively in a fast-paced, time-sensitive environment.
• Successful completion of pre-employment screenings.

Physical Tasks/Demands:

• Sitting in a stationary position during the workday for visitor check-ins.
• Walking to escort visitors to equipment and conducting several perimeter checks in the data center to ensure safety compliance, including monitoring temperature sensors.
• Frequently lifting light items and occasionally handling heavier equipment, parts, and server hardware.
• Dexterity required for locking/unlocking security cages, operating a security kiosk, printing visitor badges, and using loading dock equipment; ability to climb, balance on a ladder, stoop, kneel, crouch, and crawl into confined areas for hardware access and safety evaluations.

For a virtual tour of our data center, please click here.

Working at Expedient:
We are committed to continuous education and innovation to stay ahead in the information technology sector. Our dedication to learning is exemplified by our extensive employee training and tuition reimbursement programs, fully funded by Expedient.

Full-time employees benefit from a comprehensive package, including three weeks of paid time off annually, increasing with tenure, as well as a day off for their birthday and a health holiday for preventive care. We also offer parental leave, outstanding medical, dental, and vision plans, disability and life insurance at competitive rates, wellness initiatives, and a 401(k) plan with a generous match.

Understanding the significance of a conducive work environment, we provide a hybrid work model for many positions, along with paid parking and additional perks.

Expedient is an equal opportunity employer. We ensure qualified applicants receive fair and equitable consideration for employment without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other legally protected characteristic.

Job Posting Date: Wed, 25 Dec 2024 05:30:22 GMT

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