Entry-Level IT Support Associate – Overnight (B)-Expedient Data Centers

Job Description

Job Title: Entry-Level IT Support Associate – Overnight (B)

Company: Expedient Data Centers

Location: Cleveland, OH

Pay: $32000 – 37000 per year

AI Pay Analysis: The annual salary range of $32,000 to $37,000 for the position of “Entry-Level IT Support Associate – Overnight (B)” in Cleveland, OH, translates to an approximate hourly rate of $15.38 to $17.79. While this range may be competitive for entry-level positions in areas with lower costs of living, it generally falls below the national average for IT support roles, which can range from $18 to $25 per hour, depending on experience and demand. Additionally, as the tech industry often offers higher starting wages due to skill shortages and the increasing value of IT services, this pay may not fully align with industry standards in urban areas or for overnight shifts, which usually attract premium pay. Therefore, while this role may appeal to some entry-level candidates, its compensation may be considered low compared to both local and national benchmarks in the IT sector.

Job description:

Expedient is seeking an on-site, entry-level IT Support Associate for our Operations Support Center (OSC) team located in Cleveland, OH. This role presents a unique opportunity for individuals eager to accelerate their career in information technology through comprehensive paid training and the acquisition of industry certifications, alongside hands-on experience with diverse technical platforms, including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.

Ideal candidates for this position will possess a foundational understanding of IT through self-study, technical education, or previous work experience. However, our extensive on-the-job training program focuses on both the technology and business operations of Expedient while providing opportunities for growth in areas such as basic support requests, monitoring, and client service.

Schedule and Compensation: This position follows a consistent schedule from Thursday to Saturday, with alternating Wednesdays, from 7 PM to 7 AM local time. The role includes a shift premium, which is awarded upon successful completion of initial training, and offers fully paid lunch breaks for 12-hour shifts. Compensation is competitive and based on your technical and professional experience, with an annual pay range of $32,000 – $37,000, paid hourly.

Key Responsibilities:

• Address client tickets and inquiries, conduct daily shift assessments, perform routine audits, and manage remote hands requests, escalating complex issues as necessary.
• Adhere to stringent security protocols to process client access requests within the data center, using defined access control standards.
• Implement shipping and receiving procedures to facilitate the secure transit of equipment in and out of the facility.
• Maintain accurate logs of all requests and activities via the ticketing system, ensuring thorough documentation of special requests and important customizations for future reference.

Recommended Qualifications:

• Prior experience in customer service.
• Relevant industry certifications (such as CompTIA, A+, or Network+) or equivalent experience in IT roles or academic settings.
• Exceptional written and verbal communication skills.
• Strong analytical capability and independent problem-solving abilities.
• Competency in prioritizing tasks and multitasking in a dynamic, time-sensitive environment.
• Ability to pass pre-employment screens.

Physical Demands:

• Capability to remain seated to facilitate visitor check-ins.
• Ability to walk throughout the data center to escort visitors and conduct building safety compliance checks.
• Frequent lifting of lightweight items, with occasional handling of heavy equipment and computer hardware.
• Dexterity to operate security systems, handle equipment, and access confined spaces as required.

Working at Expedient:
Our commitment to professional growth and innovation positions our employees at the forefront of the technology sector. We emphasize continuous learning through our extensive employee training and tuition reimbursement programs, fully funded by Expedient.

Full-time employees benefit from a robust benefits package, including three weeks of annual paid time off (increasing with tenure), a health holiday, parental leave, and top-tier medical, dental, and vision insurance at competitive rates. We also offer wellness engagement opportunities and a 401(k) with a generous employer match.

Our approach to work also values comfort and flexibility, providing a hybrid work model where applicable, as well as paid parking and additional perks.

As an equal opportunity employer, Expedient welcomes applications from all qualified candidates and ensures fair consideration without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Job Posting Date: Wed, 13 Nov 2024 06:20:00 GMT

Apply now!