Events Manager-Marriott

Job Description

Job Title: Events Manager

Company: Marriott

Location: Detroit, MI

Pay: $58000 – 76000 per year

AI Pay Analysis: The annual salary range of $58,000 to $76,000 for an Events Manager in Detroit, MI translates to an hourly rate of approximately $27.88 to $36.54, which is generally competitive and aligns with industry standards for this role in metropolitan areas. While local cost of living and specific job requirements can influence compensation, this range appears to be on the higher end for event management positions, suggesting that it may attract candidates with significant experience and skills. In comparison to national averages and considering Detroit’s market conditions, the offered rates can be seen as favorable, making the role appealing to qualified candidates in the events management field.

Job description:

Responsible for the preparation of all event documentation and coordination with Sales, property departments, and customers to ensure a consistent and high level of service during the pre-event, event, and post-event phases. This role primarily manages events of average complexity and aims to facilitate a seamless transition from sales to service and back to sales. The position also identifies opportunities to enhance revenue through up-selling and offering enhancements to create exceptional events.

CANDIDATE PROFILE
Education and Experience

• High school diploma or GED, with 1 to 2 years of experience in event management or a related professional area; OR
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, along with at least 1 year of experience in event management or a related professional area.

CORE WORK ACTIVITIES
Managing Event Logistics and Operations

• Ensures the smooth progression of events by adhering to established procedures, collaborating with colleagues, and maintaining accuracy.
• Welcomes customers during the event phase, facilitating a hand-off to the Event Operations team for detail execution.
• Complies with all organizational standards, policies, and procedures.
• Verifies billing accuracy and conducts reviews with clients before finalizing invoices.
• Oversees group room blocks and meeting spaces for average to large-sized assigned groups.
• Identifies operational challenges linked to specific groups and collaborates with property staff and customers to devise solutions.
• Integrates current trends in event management and design through informed judgment.
• Acts as a liaison between the sales team and the customer throughout the event lifecycle (pre-event, event, post-event).
• Participates in customer site inspections and assists in the sales process as required.
• Executes additional duties as assigned to meet business needs.
• Gathers feedback from property departments to pinpoint areas for enhancement in the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Consistently delivers outstanding customer service and inspires others to do the same.
• Empowers team members to provide excellent service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details, both verbally and in writing, to customers and property operations.
• Maintains a visible presence with customers throughout the process.
• Manages the customer experience from file turnover to the post-event phase until returning to sales.
• Conducts follow-ups with customers post-event.
• Addresses and resolves guest issues and complaints.
• Leverages personal judgment and expertise to enhance the customer experience.
• Remains accessible to resolve issues and propose alternatives to prior arrangements.
• Strives for continuous improvement in customer service by integrating feedback and personal insights into action plans.
• Emphasizes guest satisfaction during departmental meetings and fosters ongoing enhancement.
• Engages with guests to collect feedback on product quality and service levels.
• Ensures that hourly employees are clear on expectations and parameters for event activities.

Leading Event Management Teams

• Facilitates formal pre- and post-event meetings as needed to discuss group requirements and feedback.
• Leads structured pre-event and post-event meetings for average to large-sized assigned groups.
• Conducts various meetings as deemed necessary (e.g., Banquet Event Order meetings, block reviews).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.
• Promotes additional products and services throughout the event process.
• Projects group sleeping room and event revenue (catering and audio-visual) for assigned groups.

Conducting Human Resources Activities

• Reviews guest comment cards and satisfaction results with employees.
• Observes employee service behaviors and provides constructive feedback to individuals and managers.
• Assists in formulating and implementing corrective action plans.
• Proactively uses experience to elevate service performance in response to evaluations of issues and resolutions.
• Collaborates with property staff and customers to address operational challenges related to specific groups.
• Completes additional responsibilities as assigned to meet business needs.

The salary range for this position is $58,000 to $76,000 annually. Marriott offers a comprehensive benefits package, including a bonus program, health care benefits, a 401(k) plan with a company match of up to 5%, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life and disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based in or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various wellness benefits. Additional incentives may include stock awards and deferred compensation plans. Benefits and compensation are subject to eligibility, waiting periods, contributions, and other conditions.

Compensation and benefits information is accurate as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in accordance with applicable law.

Marriott International is an equal opportunity employer committed to a diverse workforce and an inclusive, people-first culture. We uphold a policy of non-discrimination on any protected basis, including disability, veteran status, or any other basis covered by applicable law.

About the Team:
Marriott Hotels aim to elevate the art of hospitality by innovating at every turn while maintaining a sense of comfort and familiarity across the globe. As a host with Marriott Hotels, you will contribute to the promise of “Wonderful Hospitality. Always.” by delivering thoughtful and heartfelt service that upholds and enhances this legacy. Joining Marriott Hotels means becoming part of a globally recognized brand committed to excellence. Be where you can do your best work, find your purpose, belong to an exceptional global team, and realize your full potential.

JW Marriott, part of Marriott International’s luxury portfolio, comprises more than 100 stunning properties in gateway cities and unique resort locations worldwide. We prioritize our associates, as their happiness translates to guest satisfaction. JW Marriott associates embody qualities of confidence, innovation, authenticity, intuitiveness, and uphold the legacy of our founder, J. Willard Marriott. Our hotels provide a distinctive work experience characterized by community and camaraderie among a diverse group of colleagues. JW Marriott presents opportunities for training, development, recognition, and a commitment to holistic well-being. Exceptional guest experiences begin with the care we extend to our associates. That is The JW Treatment. Joining JW Marriott means being part of a globally recognized brand dedicated to excellence in service.

Job Posting Date: Fri, 31 Jan 2025 04:48:32 GMT

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