Field Service Technician – Detroit, MI-Getinge

Job Description

Job Title: Field Service Technician – Detroit, MI

Company: Getinge

Location: Lansing, MI

Pay: $33 – 40 per hour

AI Pay Analysis: The hourly rate of $33 to $40 for a Field Service Technician position in Lansing, MI, appears to be competitive and aligns well with industry standards for this role, particularly considering the technical skills required and the current labor market demand. According to various salary resources, the average hourly wage for field service technicians in Michigan generally falls within a similar range, with some experienced technicians earning slightly higher due to specialized skills or certifications. Additionally, the cost of living in Lansing is lower than in larger cities like Detroit, making this rate appealing both for attracting qualified candidates and for retaining talent in the region. Overall, this pay range is reasonable for local job market conditions and the nature of the position.

Job description:

At Getinge, we are driven by a passion for excellence. Join our diverse teams of dedicated professionals and embark on a career that fosters both personal and professional growth. Our mission at Getinge is to ensure that every individual and community has access to optimal care, equipping hospitals and life science institutions with products and solutions designed to enhance clinical outcomes and streamline workflows. Each day, we collaborate to make a meaningful difference for our customers and contribute to saving lives.

We invite you to explore an inspiring career opportunity with us.

The Field Service Technician will deliver expert field service technical support for all Getinge Medical Systems products within the designated territory. This role entails responding promptly to emergency calls and scheduling preventive maintenance visits to fulfill service agreement commitments, all while prioritizing quality service and customer satisfaction. Additionally, the technician will play a vital role in supporting the renewal of service contracts and identifying new service contract opportunities to expand the service business in the territory. Strong technical skills combined with effective communication abilities are essential for engaging positively with customers and company personnel. The position requires the ability to independently manage work schedules and demonstrate fundamental business acumen for effective communication across all levels of the organization.

Key Responsibilities:

• Provide on-site and telephone technical service support for the installation, inspection, repair, and preventive maintenance of products for customers within the assigned territory.
• Maintain positive and professional communication with customers, regional team members, and the Technical Support group.
• Document all activities in accordance with service policies and procedures.
• Offer technical assistance to the Field Sales team.
• Ensure compliance with service policies and procedures for all service contracts and assist in identifying potential service contract customers.
• Safeguard company assets and maintain loaner and test equipment, spare parts inventory, and other company supplies in excellent working condition.
• Make informed decisions based on policies and procedures and escalate unresolved customer service issues to the respective Service Regional Manager.
• Adhere to all company policies, procedures, and comply with safety and regulatory requirements.
• Embed quality principles in all aspects of work.

Required Skills and Abilities:

• Proficient in interpreting schematics, system diagrams, and following repair/replacement procedures to troubleshoot, repair, and calibrate assigned products within the territory.
• Strong mechanical and electro-mechanical skills, including knowledge of hydraulics, pneumatics, motors, etc.
• Highly organized and capable of executing tasks with minimal supervision.
• Able to present service solutions that effectively address customer needs.
• Demonstrate a high level of critical thinking.
• Customer-focused with strong interpersonal skills.
• Excellent verbal and written communication abilities.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Possession of a valid driver’s license.
• Willingness to travel approximately 40% to 75% of the time, including occasional overnight trips.

Experience and Education Requirements:

• Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering, or a related technical discipline; or equivalent military training and experience with a focus on electronics technology.
• A minimum of 2 years’ experience in a field service role related to medical devices, technical repair, or a similar technical field.

The base salary for this position ranges from $33 to $40 per hour.

Getinge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.

We eagerly await your application. If you share our passion for making a difference and believe saving lives is the most fulfilling profession, we encourage you to join us on our journey to becoming the world’s most sought-after medtech company.

Job Posting Date: Wed, 19 Mar 2025 07:29:35 GMT

Apply now!