Field Service Technician II – West Chester, Ohio-Baxter

Job Description

Job Title: Field Service Technician II – West Chester, Ohio

Company: Baxter

Location: West Chester, OH

Pay: $43200 – 59400 per year

AI Pay Analysis: The hourly rate for the Field Service Technician II position in West Chester, Ohio, translating to an annual salary of approximately $43,200 to $59,400, appears to be competitive when assessed against industry standards for similar roles in the region. Typically, Field Service Technicians in the U.S. earn between $40,000 and $70,000 annually, depending on experience, skills, and specific technical expertise, with higher rates often seen in industries such as telecommunications and healthcare. Therefore, this compensation range is consistent with the market, especially for positions requiring moderate experience and technical acumen, making it an appealing opportunity for job seekers in this field within West Chester.

Job description:

This is where you save and sustain lives. At Baxter, we are unified by our mission—every role contributes positively to the lives of people around the globe. You will experience a profound sense of purpose within our organization, as we collectively work to enhance outcomes for millions of patients. Baxter’s products and therapies are utilized in nearly every hospital across the globe, as well as in clinics and home settings. With over 85 years of pioneering advancements in medical innovation, we are shaping the future of healthcare. Together, we foster an environment where collaboration leads to success and inspiration. This is where you can achieve your highest potential.

Join us, and let your purpose drive our mission forward.

Your Role at Baxter
The Associate, Field Service II holds a vital role in building trust to achieve results. The primary responsibility of this position is to conduct complex repairs on all medical equipment—both customer-owned and company-owned. Additionally, the Associate will perform tasks similar to those of a Field Service Technician I, ensuring product readiness for patient use across a variety of rental and customer-owned medical products. This role requires safe operation of a fleet vehicle and involves direct contact with customers. The Associate will also provide 24/7 support for delivery, removal, and service of products within service centers and customer accounts, all executed with professionalism and timeliness.

This is a full-time position with standard working hours from Monday to Friday, 8 AM to 4:30 PM. The candidate must reside locally and will report to the West Chester facility. Responsibilities may include potential on-call duties one weekend per month.

What You’ll Be Doing:

Safety

• Participate in monthly safety meetings.
• Maintain a proactive approach to safety awareness and compliance.
• Complete all required safety and compliance training modules promptly.
• Conduct medical testing as necessary.
• Sustain a clean and safe work environment, adhering to 5S activities.
• Safely operate a fleet vehicle, including cargo vans and trucks weighing up to 26,000 pounds.
• Identify and address safety concerns as they arise.
• Lift and carry items weighing up to 65 pounds following appropriate safety and ergonomic procedures.

Repair & Maintenance

• Perform intricate repairs on medical devices beyond routine cosmetic fixes or component swaps.
• Troubleshoot and repair electronic, hydraulic, and pneumatic systems of assigned products.
• Utilize service manuals and documentation for advanced troubleshooting and assessment while working unsupervised.
• Provide written estimates for repairs based on assessments of assigned products.
• Employ sophisticated testing equipment for assigned products.
• Generate service revenue and fulfill activities under service contracts.
• Perform routine cleaning and maintenance on various medical devices.
• Conduct pre-installation maintenance, including preventive maintenance and inspections, independently.
• Inspect medical equipment for functional and cosmetic issues requiring adjustments or repairs.
• Apply appropriate tools for necessary adjustments and repairs.
• Oversee the readings of electronic meters and gauges.
• Execute general housekeeping duties as needed.

Delivery & Removal

• Load, unload, deliver, and remove medical products weighing up to 1680 pounds to and from customer accounts without assistance, utilizing safe practices.
• Maneuver Baxter products within service centers, healthcare facilities, and homes without assistance while utilizing appropriate safety techniques.
• Secure medical products within truck beds independently.
• Sustain prolonged periods of sitting up to 4 hours, subject to high vibration levels while operating a company vehicle.
• Assist nursing staff in transferring patients from existing beds to Baxter equipment or interim stretchers.

Flexibility

• Provide on-call availability on a 24/7 basis, including weekends and holidays, potentially requiring customer visits.
• Adapt to a continually changing schedule of activities.
• Exercise sound judgment in planning and coordination to meet customer demands.
• Manage high-stress situations arising from customer demands, scheduling conflicts, driving conditions, and other uncontrollable factors.

Recordkeeping

• Complete written documentation (records, reports, and forms) for internal, regulatory, and project purposes.
• Read and comprehend technical bulletins related to Baxter product repair and maintenance.
• Utilize various electronic devices to obtain and enter information, requiring data analysis and interpretation as necessary.

Present & Train

• Deliver effective oral presentations to customers and colleagues, including:
  • In-service training sessions for hospital staff and caregivers.
  • Product demonstrations.
  • Participation in team meetings.
  • Sharing insights from field activities.
  • Cross-training of colleagues to support service center and field functions.

What You’ll Bring:

• High School Diploma or GED is required; technical or trade school training is preferred.
• A minimum of 2 years of hands-on experience with medical devices is required.
• Prior experience with FDA-regulated products is preferred.
• Previous driving/delivery experience is advantageous.
• Proficiency in adapting to new technologies, including the Microsoft Office Suite.
• A valid driver’s license with a driving record that meets company and state standards is required.
• Ability to obtain and maintain a DOT physical card is required.
• Schedule flexibility and on-call availability are necessary.
• Occasional overnight travel and overtime may be required.
• Strong written and verbal communication skills are essential.
• Ability to work independently, manage time effectively, and resolve conflicts.
• Proficiency in reading and interpreting technical information, including manuals and schematics.
• Ability to effectively present information both verbally and in writing to individuals and small groups.
• Basic mathematical skills for calculations related to weights and measures, volume, distance, etc.

Physical Requirements:

• Refer to the Physical Demands Supplement for a complete overview of position-specific physical requirements.
• The work environment typically features moderate noise levels.
• Personal protective equipment, including safety shoes, eye protection, gloves, and protective clothing, must be worn. Both latex and non-latex gloves will be provided.
• Frequent work in environments where biohazards may be present, including hospitals and service centers.
• Adherence to Baxter’s infection control policies is mandatory.

At Baxter, we understand that compensation is a critical consideration in your career decisions. We are committed to equitable pay for all employees and strive for transparency in our compensation practices. This position offers a base salary range of $43,200 to $59,400, reflecting expected compensation based on several factors including relevant skills and experience, time in role, business line, and geographic location.

US Benefits at Baxter
Baxter values your well-being. We offer comprehensive compensation and benefits for eligible roles, including medical and dental coverage starting on day one, insurance for life and disability coverage, and business travel accident insurance. Financial benefits include our Employee Stock Purchase Plan (ESPP), enabling stock purchases at a discount, and a 401(k) plan with employee contributions and company matching. We also provide Flexible Spending Accounts, educational assistance, generous paid time off, and various family leave options. Additional benefits include commuter assistance, employee discounts, an Employee Assistance Program (EAP), and childcare assistance. Join us to experience the competitive compensation and benefits we extend to our employees. For more information on our US benefits, please consult your recruiter or visit our Benefits site.

Equal Employment Opportunity
Baxter is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected characteristic.

Reasonable Accommodations
Baxter is dedicated to collaborating with individuals who require reasonable accommodations due to disabilities. If you need assistance due to a medical condition or disability during the application or interview process, please reach out to us with your request and contact information.

Recruitment Fraud Notice
We are aware of fraudulent employment scams where parties misrepresent themselves as Baxter employees or recruiters to steal personal or financial information. For protection against such scams, we encourage you to review our guidance.

Job Posting Date: Fri, 21 Mar 2025 01:04:33 GMT

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