Field Service Technician – Training Provided-Dish Network

Job Description

Job Title: Field Service Technician – Training Provided

Company: Dish Network

Location: Midland, MI

Pay: $18.75 per hour

AI Pay Analysis: The hourly rate of $18.75 for a “Field Service Technician – Training Provided” position in Midland, MI, is generally considered to be competitive, though it may vary based on experience, certifications, and specific company standards. As of late 2023, field service technicians in similar roles typically earn between $16 to $25 per hour, depending on skills and industry, making this rate on the lower end of the scale but still acceptable for entry-level positions with training included. Additionally, factors such as local cost of living and company benefits can influence overall competitiveness. Therefore, while it may attract candidates seeking entry into the field, it might not be sufficiently enticing for those with more experience or specialized skills.

Job description:

EchoStar is pioneering innovations in connectivity through a diverse range of services, including satellite television, live streaming, on-demand programming, smart home installation, and mobile plans. Our portfolio includes celebrated brands such as Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

Our Technicians deliver exceptional TV and Smart Home solutions to millions of customers. As a valued technician, you will receive training to be at the forefront of providing a world-class customer experience, helping to connect and educate more Americans with each home you visit. Your role is critical to our organization, ensuring an exemplary customer experience. This commitment to excellence has led DISH to earn the J.D. Power award for #1 in Customer Satisfaction for six consecutive years in 2023.

What We Offer:

• Career Advancement: Many current operations leaders began in this role, and numerous technicians have transitioned into various departments within DISH to tackle new challenges. Demonstrate determination and resilience, and you can quickly advance in an organization dedicated to your success.
• Competitive Compensation: A guaranteed promotion to Level 1 after six months, accompanied by a $1.00 per hour pay increase. Performance-based promotions come with automatic pay increases of 5% at Level 2 and 10% at Levels 3 and 4.
• Performance Incentives: Opportunity to earn up to $6,400 in your first year and $9,100 in subsequent years through performance-based bonuses. Additionally, high performers are rewarded with AwardPerqs, which can be redeemed for flights, excursions, electronics, houseware, and more.
• Comprehensive Benefits: Enjoy paid training, time off, and holidays, along with medical, dental, vision, and life insurance packages, including a Health Savings Account.
• Dynamic Work Environment: Experience a role that balances independent problem-solving, collaboration with fellow technicians, and engagement with dedicated customers.
• Exclusive Benefits: Access to free DISH TV programming valued at $114.99 per month, plus discounts on Sling TV and Boost Mobile plans.
• Financial Stability: A 401(K) plan with company match and an Employee Stock Purchasing Program (ESPP) to secure your financial future.
• Educational Support: Tuition reimbursement options are available to promote your career development.
• Provided Tools: DISH provides a company van, tools, and uniforms to ensure you are equipped for success.

Key Responsibilities:
As a Field Technician, you will represent DISH within customers’ homes, simplifying their lives and introducing them to limitless smart home capabilities. Your primary responsibilities will include:

• Working autonomously yet benefiting from the support of a collaborative team.
• Managing your schedule to drive success while leveraging the resources of a large, competitive organization.
• Building rapport and ensuring outstanding customer experiences.
• Installing and servicing DISH products and smart home solutions.
• Educating customers on product usage and the advantages of smart home technology.
• Promoting products and services to enhance customers’ home entertainment experiences.
• Maintaining a professional image of the company, showcasing a positive attitude, maintaining a tidy work environment, and interacting respectfully at all times.

Training Program Highlights:

• A structured approach to effectively enhance customer satisfaction.
• Best-in-class practices designed and validated by our technicians.
• Instruction in tool selection and proper usage.
• Up-to-date knowledge of modern Smart Home technology, empowering you to educate customers on sales and product benefits.

Essential Skills and Qualifications:

• Customer Orientation: Proven ability to establish rapport swiftly and ensure client satisfaction.
• Problem-Solving Skills: Proficiency in resolving complex issues for a diverse customer demographic.
• Determination: Prepared to tackle various challenges, including working in confined spaces and exposure to changing weather conditions; role may require accessing roofs and crawl spaces without air conditioning.
• Adaptability: Comfort in a dynamic environment that values agility and persistence.
• Physical Capacity: Ability to stand on ladders (up to 40 feet) for extended durations, lift over 70 lbs, and adhere to individual weight limitations of 335 lbs.
• Licensing: Must possess a valid driver’s license with a clean driving record.
• Flexibility: Willingness to travel as necessary and work flexible shifts, including evenings, weekends, or holidays.

Salary Range:
Compensation for this position is set at $18.75 per hour.

Benefits:
Explore a variety of health and wellness perks along with potential career advancements by reviewing our benefits package. Employment is subject to successful completion of a pre-employment screening, including a drug test and verification of an acceptable driving record. Compensation may include a combination of hourly wage and location-based pay differentials. This position will be posted for a minimum of 3 days or until filled.

Job Posting Date: Sun, 12 Jan 2025 08:52:02 GMT

Apply now!