Field Services Technician l – Ann Arbor Area-Mercury Management LLC

Job Description

Job Title: Field Services Technician l – Ann Arbor Area

Company: Mercury Management LLC

Location: Dexter, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Field Services Technician I” in the Ann Arbor area, additional specific details about the pay rate would be needed. Generally, hourly rates for this role can vary significantly based on experience, certifications, and the specific industry, but as of 2023, they typically range from $18 to $25 per hour in the Dexter, MI area. If the rate you are referring to falls within or slightly above this range, it is likely competitive and aligns with industry standards. Conversely, if it is significantly lower, it may be less competitive, potentially impacting recruitment and retention efforts. For a comprehensive evaluation, it would be beneficial to compare the specific rate against local job postings, offers, and cost of living adjustments in the region.

Job description:
Field Services Technician I

Are you a results-driven individual with a hands-on approach to work? Do you find fulfillment in providing services that enhance customer accessibility? In this unique role, you will have the opportunity to forge personal connections while engaging directly with customers. You will benefit from the use of your own work truck, tailor your work schedule, and contribute to our mission.

Organization: Mercury Wireless is a leading provider of high-speed Internet and digital phone services, founded in Topeka, KS. Our journey began with the recognition of a critical need for Broadband Internet access in rural America. We developed a hybrid model that combines high-capacity fiberoptic networks with the reliable and flexible capabilities of carrier-class wireless technologies. Since connecting our first subscriber in December 2007, our rapidly expanding network is now headquartered in Kansas City and extends Internet access to communities across five Midwestern states.

Position Summary: The Field Services Team at Mercury Wireless is the customer-facing segment of our organization. Our technicians embody professionalism in both attitude and appearance while proactively addressing our customers’ needs. They diligently adhere to installation and safety protocols, as well as follow instructions from the Field Team Leader.

Location: Dexter, MI
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), 401(k), Paid Time Off, Paid Training

Key Responsibilities and Accountabilities:
– Install broadband equipment at customer locations.
– Interact with subscribers and represent the company with professionalism.
– Configure and connect customers’ home equipment to the Mercury Network.
– Troubleshoot issues related to broadband customer equipment.
– Support the sales team with localized marketing initiatives.

Skills & Requirements:
– Adhere to cabling procedures for residential and commercial wiring.
– Comfortable working in elevated environments such as ladders, roofs, attics, and crawl spaces.
– Possess basic mechanical skills.
– Familiarity with operating basic hand and power tools.
– Proficient with basic computer skills.
– Knowledge of computer networking essentials.
– Utilize PC-based applications for programming and diagnosing communication equipment.
– Maintains a clean driving record and holds a valid driver’s license.
– Self-motivated and customer service-oriented, with a professional demeanor.
– Demonstrated ability to communicate effectively, both orally and in written form.

Company Provided Training:
– Safety training
– OSHA Certifications
– Installation and equipment training
– Ethernet wiring
– Networking training and concepts
– VoIP training

Mercury Broadband is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Individuals with disabilities who require accommodations are encouraged to contact the Human Resources Department.

Job Posting Date: Wed, 13 Nov 2024 08:55:36 GMT

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