Field Technician-Dish Network

Job Description

Job Title: Field Technician

Company: Dish Network

Location: Byron Center, MI

Pay: $18.75 per hour

AI Pay Analysis: As of my last data update in October 2023, an hourly rate of $18.75 for a Field Technician position in Byron Center, MI, is slightly below the national average for similar roles, which typically range from $20 to $25 per hour depending on experience, skill level, and specific industry. Factors such as local cost of living, demand for technicians, and the specific responsibilities of the position can influence competitiveness. In the Grand Rapids metropolitan area, where Byron Center is located, salaries may vary, but this rate may be less attractive for candidates seeking roles with similar requirements. Overall, while it may appeal to entry-level candidates, it may not be competitive enough for experienced technicians.

Job description:

EchoStar is at the forefront of redefining connectivity, with a diverse portfolio that includes satellite television services, live-streaming and on-demand programming, smart home installation services, and mobile solutions. Our notable brands encompass Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

Our Technicians play a crucial role in delivering high-quality TV and Smart Home solutions to millions of customers. As a technician, you will receive extensive training to facilitate a world-class customer experience, helping to educate and connect more Americans in every home you visit. You serve as the backbone of our organization, ensuring that each customer interaction reflects our commitment to excellence in customer service. This dedication has positioned DISH as a six-time J.D. Power award winner for Customer Satisfaction.

Compensation and Benefits
We offer an array of benefits designed to enhance your career and well-being, including:

• Career Advancement: Many of our current operations leaders began in this role, and technicians frequently advance into diverse departments within DISH, discovering new challenges along the way. Show determination, and you will experience significant professional growth within an organization dedicated to your success.
• Guaranteed Promotions: A promotion to Level 1 is guaranteed after six months, resulting in a $1.00 per hour pay increase. Performance-based promotions include automatic increases of 5% at Level 2 and 10% at Levels 3 and 4.
• Performance Incentives: You could earn up to $6,400 in your first year and $9,100 each subsequent year through performance-driven bonuses. Additionally, high performers are eligible for AwardPerqs, which can be redeemed for exciting options such as flights, excursions, electronics, and household goods.
• Comprehensive Benefits: Enjoy paid training, time off, and holidays, alongside medical, dental, vision, and life insurance packages with an accompanying Health Savings Account.
• Work-Life Balance: Experience a hybrid role that allows for independent problem-solving, collaboration with fellow technicians, and meaningful engagement with loyal customers.
• Exclusive Perks: Benefit from free DISH TV programming valued at $114.99 per month and discounts on Sling TV and Boost Mobile phone plans.
• Financial Security: Take advantage of a 401(K) plan with company matching and an Employee Stock Purchasing Program (ESPP).
• Educational Support: We offer tuition reimbursement to assist with your career development.
• Provided Tools: Enjoy the use of a DISH-supplied van, tools, and uniforms.

Key Responsibilities
As a Field Technician, you will represent DISH in customers’ homes, enhancing their lives by introducing them to limitless smart home possibilities. Your key responsibilities will include:

• Working autonomously while benefiting from the support of your team members.
• Managing your schedule effectively to drive success in a competitive environment.
• Building rapport with customers and ensuring a superior customer experience.
• Installing and servicing DISH products and smart home solutions.
• Educating customers on product usage and the advantages of smart home technology.
• Selling products and services to provide our customers with an exceptional home entertainment experience.
• Upholding a professional demeanor by maintaining a positive attitude, a clean work environment, and respectful interactions at all times.

Training Program
Our comprehensive training program will equip you with:

• A process-oriented approach to drive customer satisfaction.
• Insights into best-in-class practices, developed and tested by our technicians.
• Knowledge of tool selection and proper usage.
• Up-to-date information on modern smart home technology and techniques to effectively communicate this knowledge to customers.

Required Skills and Experience
To thrive in this role, candidates should possess:

• Customer Focus: The ability to quickly establish rapport and ensure client satisfaction.
• Problem-Solving Skills: A talent for resolving complex issues for a diverse customer base.
• Determination: Readiness to tackle challenges, including navigating confined spaces and working in various weather conditions; experience on roofs and in crawl spaces may be required.
• Adaptability: Comfort working in an environment that values agility and resilience.
• Physical Requirements: Capability of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and adhering to an individual weight limit of 335 lbs.
• Licensing: A valid driver’s license with a clean driving record.
• Flexibility: Willingness to travel and work shifts that may include evenings, weekends, or holidays.

Compensation
The starting pay for this position is $18.75 per hour. We offer versatile health benefits, including flexible spending accounts, a Health Savings Account (HSA), a competitive 401(k) plan with company matching, and an Employee Stock Purchasing Program (ESPP).

Individual compensation will vary based on qualifications, skill level, and competencies, as well as location, and is subject to change.

Candidates will be required to complete a pre-employment screening process, which may involve a drug test and DMV check. We are committed to fostering an inclusive and equitable workplace where every individual has the opportunity to thrive, and we actively support individuals with criminal or arrest records in securing employment opportunities, in accordance with local, state, and federal laws.

This job posting will remain active for a minimum of three days and will automatically extend by an additional three days until the position is filled.

Job Posting Date: Wed, 23 Apr 2025 22:09:40 GMT

Apply now!