Fleet Maintenance Operations Manager-Ryder

Job Description

Job Title: Fleet Maintenance Operations Manager

Company: Ryder

Location: Perrysburg, OH

Pay: $78000 – 80000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of approximately $78,000 to $80,000 for a “Fleet Maintenance Operations Manager” in Perrysburg, OH appears to be competitive based on industry standards. According to data from various salary insights, the typical salary range for fleet managers or operations managers in similar roles generally falls between $70,000 and $90,000 per year, depending on experience, company size, and specific responsibilities. Additionally, cost-of-living considerations for Perrysburg are relatively moderate compared to larger metropolitan areas, making this compensation aligned with the local market rates. Therefore, this pay range is reasonable and attractive for professionals in the fleet management sector in that region.

Job description:

The "Shop Manager" oversees the operations and personnel at a facility managing approximately 460 truck units. This role includes supervision of Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Technicians, Service Employees, and a Parts Responsible Person, all dedicated to supporting the operational needs of the location. The Shop Manager is expected to achieve results through hands-on involvement with limited delegation, ensuring that business objectives and labor requirements are effectively met.

The Shop Manager is responsible for fulfilling customer needs while simultaneously balancing financial, operational, quality, safety, and asset management targets as evaluated through leadership competencies and business metrics. The role involves managing location performance against established metrics to meet or exceed assigned objectives and ensuring compliance with key company processes, Standard Operating Procedures, and Standard Repair Practices. Adherence to all Ryder Maintenance Operations policies and procedures is critical in this position.

This role may serve as a developmental stepping stone towards a Senior Operations Manager position, as we prioritize internal career advancement based on performance, allowing employees to shape their own career paths. The continuous on-the-job experience at Ryder opens avenues for further opportunities and fosters a long-lasting career. The position offers a competitive salary, annual bonus, comprehensive benefits package, 401(k) employer match, and discounts on shares.

Candidates should possess experience in managing a heavy-duty truck repair shop catering to multiple customers. The Shop is located in Perrysburg, OH, with a salary range of $78,000 to $80,000 plus a bonus.

Key Responsibilities:

Operations Management:

• Oversee work analysis, vehicle planning, scheduling assignments to technicians, productivity tracking, and optimizing shop operations through effective shift and meeting management.
• Engage in strategic labor planning by evaluating work demands, allocating resources, and balancing schedules to enhance efficiency.
• Ensure optimal utilization of labor and shift patterns in relation to customer operating hours.

Labor Management:

• Provide leadership and development to the management team, including Operations Manager, Operations Supervisors, Technicians In Charge, and Customer Service Coordinators.
• Conduct performance management for assigned personnel and execute the Technical Training Plan in collaboration with the Field Training Team.

Customer Management:

• Directly manage customer relationships, focusing on issue resolution, satisfaction, and retention while optimizing vehicle maintenance cycles.
• Partner with the Sales Team to scope potential business opportunities and secure growth within the existing customer base.

Financial Management:

• Involve in strategic financial planning by developing budgets, implementing cost-control measures, and managing the maintenance operations budget to achieve financial goals.
• Ensure accuracy and quality control for outsourced services and manage invoicing and payroll effectively.

Asset Management:

• Direct the management team on facility appearance and maintenance while ensuring compliance with 6S standards.
• Oversee vehicle specifications and manage the in-service/out-service process effectively.

Quality Management:

• Participate in quality planning, executing corrective actions for operational quality issues, and ensuring compliance with safety regulations and EPA standards.

Additional Responsibilities:

• Perform other duties as assigned.

Required Skills and Abilities:

• Strong accountability and a proven track record of achieving results.
• Excellent verbal and written communication capabilities.
• Ability to analyze data and make informed decisions.
• Dedication to a safe work environment and quality customer service.
• Proficiency in building strong customer relationships and leading a self-directed workforce.

Qualifications:

• High school diploma or GED required, with an Associate’s degree preferred.
• A minimum of four years of experience in an operations environment and three years of supervisory experience are required.
• Familiarity with key operational metrics in labor, financial planning, and quality management is essential.

Travel:

• 1-10%

The compensation offered will reflect a variety of factors, including relevant experience, education, and market conditions, with a potential annual bonus based on performance. Ryder is committed to providing a comprehensive health and welfare benefits package, including medical, dental, vision, life, and disability insurance options, along with paid time off, a 401(k) retirement savings plan, and more. Ryder is proud to be an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, gender, age, or disability status.

Job Posting Date: Wed, 12 Feb 2025 23:36:26 GMT

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