Float Front Desk/Medical Assistant-One Medical

Job Description

Job Title: Float Front Desk/Medical Assistant

Company: One Medical

Location: Columbus, OH

Pay: $19 per hour

AI Pay Analysis: An hourly rate of $19 for a Float Front Desk/Medical Assistant in Columbus, OH, is somewhat on the lower end of the salary spectrum for this role. According to recent data, medical assistants in Ohio typically earn between $15 to $25 per hour, depending on experience, certifications, and the specific healthcare setting. Given the responsibilities that often accompany this position, such as managing patient flow, administrative duties, and sometimes clinical support, a rate closer to $20 to $25 per hour would be more competitive. Therefore, while $19/hour may meet minimum wage standards, it may not fully align with industry benchmarks or reflect the skill level required for medical assistants.

Job description:
As a Float Front Desk/Medical Assistant (internally recognized as a Lab Services Specialist/Member Support Specialist) at One Medical, you will play a pivotal role in delivering an outstanding experience for our patients and facilitating a crucial aspect of their care journey. Your responsibilities will include performing venipuncture, managing dispensary tasks, and providing other essential clinical support services. Acting as an ambassador for our patients in the office, you will demonstrate a profound mastery of human connection and an unwavering commitment to exceptional service. Your efforts will help eliminate barriers to care, thereby ensuring a remarkable in-office patient experience.

In this position, you will assist with daily office management activities, including scheduling, inventory management, and facilities support. As the steward of the office environment, you will ensure that the lobby’s aesthetic aligns with the One Medical brand. You will also serve as the primary point of contact for patient feedback and provide additional support as needed for the Leads, Office Manager, or in-office providers. This role requires flexibility, as you will support multiple office locations.

You will be an integral team player, leveraging your innovative problem-solving abilities to address a variety of tasks and challenges. Your skills in specimen collection will be matched by your tactful interpersonal interactions with patients. You will possess excellent verbal and written communication skills, enabling you to identify opportunities for improvement and deliver customer-centric solutions with empathy, focus, and compassion. You will approach your work with self-awareness, utilizing your strengths while also addressing areas for development. Thriving in a culture that prioritizes feedback and growth, you will adapt quickly to meet the evolving needs of our patients and team. Your dedication to serving others will create extraordinary moments for our members and colleagues. If this resonates with you, we invite you to engage with us.

Responsibilities include:
– Delivering exceptional venipuncture services to diverse patient populations, ranging from pediatrics to geriatrics.
– Performing extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vital signs monitoring, ear lavages, vaccine administration, PPD tests, and swabs.
– Upholding high standards of in-office care through proper specimen labeling, handling, inventory management, and sterilization of tools.
– Extending care beyond the lab environment by addressing patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical tasks including biometric screening forms, medical record reviews, billing inquiries, and Department of Health reporting.
– Utilizing our C-I-CARE framework to ensure all patient interactions are exceptional and facilitating a fluid and positive in-office experience through effective scheduling and patient feedback management.
– Handling all front desk duties, including patient check-in/check-out, insurance verification, and administrative paperwork.
– Contributing to team development by participating in team meetings, problem-solving sessions, and supporting in-office providers with various requests.
– Performing daily office upkeep and maintaining the aesthetic quality of both patient- and employee-facing areas, including supply management and organization.
– Mastering our technology suite, including but not limited to Slack, G-Suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to effectively collaborate with team members and fulfill daily responsibilities.

These responsibilities aim to outline the general nature and level of work performed by employees within this role and are not intended to be an exhaustive list of tasks. Additional job-related duties may be assigned by management.

Qualifications include:
– A minimum of six months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
– Strong written and verbal communication skills.
– A High School Diploma or equivalent.
– Proficiency in computer technology, including typing, internet navigation, and simultaneous use of various software systems.
– Experience working within collaborative, diverse, multi-disciplinary teams, with additional experience in remote settings being a plus.
– A proven ability to convey confidence and establish trust during the collection process while providing individualized, patient-centered care.
– A demonstrated capacity to adapt to change, actively engage with challenges, and quickly acquire new skills in unfamiliar situations.
– Preference will be given to candidates with phlebotomy experience and/or certification.
– Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vital signs monitoring, ear lavages, vaccine administration, PPD tests, and swabs is preferred.

We offer a range of benefits designed to support your health and wellness, including:
– Paid sabbatical after every five years.
– Employee Assistance Program providing confidential support for stress, anxiety, financial planning, and legal issues.
– Competitive medical, dental, and vision plans.
– Complimentary One Medical memberships for you, your friends, and family.
– Pre-tax commuter benefits.
– PTO cash outs, allowing the option to cash out up to 40 accrued hours per year.
– A competitive salary starting at $19.00 per hour, based on a full-time schedule.

We also provide benefits to secure your future and that of your family, including:
– 401K matching.
– Credit towards emergency childcare.
– Enhanced contributions for maternity and paternity leave.
– Fully funded Basic Life Insurance.
– Full coverage for Short-Term and Long-Term Disability Insurance.

This is a full-time role (40 hours per week) with generally eight-hour shifts scheduled between 8:00 AM and 6:00 PM, based in Columbus, Ohio.

Job Posting Date: Sat, 11 Jan 2025 23:57:03 GMT

Apply now!