FOH Manager – Big E’s Sports Grill, Holland-Suburban Inns

Holland, MI
February 21, 2025
Full Time
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Average Pay*: $18 to $24
*average hourly rate for this position in your area
Deadline date:
$23 - $25

Job Description

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Job Title: FOH Manager – Big E’s Sports Grill, Holland

Company: Suburban Inns

Location: Holland, MI

Pay: $48000 – 52000 per year

AI Pay Analysis: The hourly rate for the FOH Manager position at Big E’s Sports Grill in Holland, MI, translating to an annual salary of approximately $48,000 to $52,000, is generally competitive within the restaurant and hospitality industry, especially for a mid-level management role in smaller markets. According to various industry salary surveys, average salaries for Front of House Managers in similar venues typically range from $45,000 to $60,000 per year, depending on specific responsibilities, experience, and location. Considering Holland’s cost of living and the size of the establishment, this salary range appears to be aligned with industry standards, making it an attractive opportunity for potential candidates.

Job description:

Big E’s offers a dynamic and fast-paced work environment, providing abundant opportunities for professional development and advancement. We invite you to join a premier team in the Food and Beverage and Hospitality Industries.

  • FOH Manager Wage: Competitive salary ranging from $48,000 to $52,000 annually, negotiable based on experience.

Benefits Include:

  • Discounts at our hotels and restaurants for employees, friends, and family
  • Earned Paid Time Off for all team members
  • Comprehensive insurance packages (health, vision, dental, life) for full-time employees
  • Flexible scheduling options
  • Holiday pay
  • Eight hours of paid volunteer time each year
  • Opportunities for advancement and professional growth
  • Monetary recognition program
  • Referral program with financial incentives
  • Fully paid maternity, paternity, or adoption leave for eligible employees
  • Employee Assistance Program (EAP) through Pine Rest, including three complimentary counseling sessions, online resources, and consultations for legal, financial, and elder care needs

As a FOH Manager, you will oversee the service and management of the Front of House, ensuring an exceptional guest experience while upholding Suburban Inns’ core values, standards, and local health department regulations.

Essential Functions:

  • Welcome all guests with warmth and positivity while cultivating personal connections to enhance their experience
  • Schedule Front of House personnel in accordance with labor guidelines set by the Restaurant Manager
  • Guarantee the upkeep, cleanliness, and safety of all FOH areas, equipment, and fixtures
  • Conduct monthly inventories, pricing, cost controls, requisitioning, and issuing of beer and liquor
  • Maintain high levels of guest satisfaction through active engagement
  • Maintain a visible presence on the floor to foster employee engagement and enhance the guest experience
  • Ensure thorough table touches for 100% of serviced tables
  • Provide assistance in guest service as necessary
  • Develop and execute service recovery strategies as needed
  • Establish and implement side work, opening, and closing procedures that comply with SI/Big E’s standards and safety protocols
  • Lead, manage, and hold team members accountable to Suburban Inns and Big E’s performance standards, administering disciplinary measures in line with policies when necessary
  • Ensure all FOH Team Members possess TIPS and/or ServSafe certifications
  • Monitor FOH Team Members’ work hours to ensure compliance with posted schedules
  • Review and approve payroll for FOH Team Members, ensuring accuracy in hours and compliance with labor laws
  • Execute end-of-night cuts that align with guest service standards and labor cost objectives
  • Prepare reports, manage schedules, and perform various administrative duties
  • Secure dining room areas at the conclusion of each business day
  • Foster positive, open communication with the Back of House team
  • Attend scheduled staff meetings and follow all established processes
  • Exhibit consistent attendance and punctuality
  • Perform other duties as assigned by management

Position Requirements:

  • Minimum Knowledge: Ability to interpret data and perform basic arithmetic functions. Proficient communication skills required.
  • Education and Experience: High School Diploma or equivalent experience is necessary, along with at least one year of relevant professional experience.
  • Certifications: ServSafe Food, CPR, and TIPS certifications are required (may be obtained upon hire).
  • Work Schedule: Availability to work varied shifts, including days, evenings, nights, holidays, and weekends as business needs dictate.
  • Required Travel: Position may involve travel to other Suburban Inns properties, client locations, or additional sites.

Uniform and Appearance Guidelines:

  • Uniform: Adhere to professional attire standards as outlined by Suburban Inns. Closed-toed, non-slip shoes are required.
  • Appearance: Hair should be well-groomed. Facial piercings and visible tattoos not covered by the uniform require management approval. Any tattoos deemed offensive based on characteristics such as race, sexual orientation, religion, or ethnicity must be concealed at all times. This policy is enforced by the supervisor, with the Vice President of Operations holding ultimate decision-making authority regarding disputes.

Job Posting Date: Fri, 07 Feb 2025 08:34:48 GMT

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