FOH Supervisor – Big E’s East Beltline-Suburban Inns

Grand Rapids, MI
March 11, 2025
Full Time
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Average Pay*: $15 - $20
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: FOH Supervisor – Big E’s East Beltline

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $19 per hour

AI Pay Analysis: An hourly rate of $19 for the position of “FOH Supervisor” at Big E’s East Beltline in Grand Rapids, MI, appears to be competitive but somewhat on the lower end, considering the industry’s general standards for supervisory roles in the food and beverage sector. As of 2023, Front of House Supervisors in similar establishments typically earn between $20 to $25 per hour, depending on their experience, the size of the establishment, and regional variations in cost of living. Given that Grand Rapids has a relatively moderate cost of living, a $19 hourly wage may attract candidates but could lead to challenges in retaining skilled supervisors who might seek higher compensation elsewhere. Overall, enhancing the compensation could help in attracting and retaining talent in this role.

Job description:

Big E’s offers a dynamic and fast-paced working environment with abundant opportunities for skill enhancement and career advancement. Join the premier team in the Food and Beverage and Hospitality sectors!

  • FOH Supervisor Wage: Starting at $19.00 per hour, negotiable based on experience.

Benefits Include:

  • Employee and Friends & Family discounts at our hotels and restaurants.
  • Earned Paid Time Off for all team members.
  • Comprehensive insurance options including health, vision, dental, and life for full-time team members.
  • Flexible work schedules.
  • Holiday pay.
  • Eight hours of paid volunteer time annually.
  • Opportunities for advancement and professional development.
  • Monetary recognition and referral programs.
  • Fully paid maternity/paternity or adoption leave for eligible employees under FMLA.
  • Access to the Employee Assistance Program (EAP) through Pine Rest, offering three complimentary counseling sessions, an online resource library, and consultations for legal, financial, and elder care needs.

As a Front of House (FOH) Supervisor, you will be responsible for leading and managing the Front of House team, ensuring a pleasant dining experience for guests while upholding Suburban Inns’ Core Values, standards, and local health department regulations.

Essential Functions:

  • Greet all guests warmly and positively, fostering personal connections that make them feel welcome and valued.
  • Achieve labor goals as set by management.
  • Manage reservations and table scheduling efficiently.
  • Conduct table checks to ensure that every table is attended to.
  • Supervise FOH staff to maintain high standards of service.
  • Lead, manage, and hold team members accountable for their performance according to the core values of Suburban Inns, administering disciplinary actions as necessary.
  • Ensure all side-work is completed and cleaning schedules for equipment and storage areas are adhered to.
  • Maintain the cleanliness, appearance, and safety of dining areas, equipment, and fixtures, and report any maintenance issues.
  • Assist with guest service as needed.
  • Ensure the security of the dining area at the end of business hours.
  • Attend scheduled staff meetings.
  • Follow all standards set by Suburban Inns.
  • Exhibit satisfactory attendance records.
  • Perform other duties as assigned by management.

Position Requirements:

  • Minimum Knowledge: Ability to interpret and extract information and perform arithmetic functions. Proficiency in typing, record keeping, or word processing is desirable, along with strong communication skills.
  • Formal Education and Job-Related Experience: A high school diploma or an equivalent combination of related experience is required. A minimum of one year’s job-related experience is preferred.
  • Licenses and Certifications: ServSafe Food, CPR, and TIPS Certifications are required (may be obtained upon hire).
  • Work Schedule: Availability for varying shifts, including day, evening, night, holidays, and weekends, is essential based on business needs.
  • Required Travel: Occasional travel to other Suburban Inns properties or client locations may be necessary.

Uniform and Appearance Guidelines:

  • Uniform: Professional attire as per Suburban Inns guidelines, including closed-toed, slip-resistant shoes.
  • Appearance: Hair must be well-groomed. Approval from management is required for all facial piercings and tattoos not covered by the uniform. Tattoos deemed offensive based on sensitive or legally protected characteristics must be covered at all times. This policy will be enforced by the position’s supervisor, with oversight from the Vice President of Operations, as needed.

Join us at Big E’s, where your career in hospitality can thrive!

Job Posting Date: Wed, 26 Feb 2025 06:12:58 GMT

Apply now!

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