FOH Supervisor – Big E’s East Beltline-Suburban Inns

Job Description

Job Title: FOH Supervisor – Big E’s East Beltline

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $19 per hour

AI Pay Analysis: An hourly rate of $19 for a “FOH Supervisor” position in Grand Rapids, MI, appears to be competitive but somewhat on the lower end when compared to industry standards, which typically range from $20 to $25 per hour depending on experience and specific responsibilities. In the Grand Rapids area, the cost of living and wage benchmarks for similar supervisory roles in the hospitality industry suggest that while this rate may attract candidates, it may not fully align with the expectations of experienced professionals. Therefore, the employer may need to consider additional benefits or growth opportunities to enhance the overall appeal of the position.

Job description:

Big E’s offers a dynamic and fast-paced environment, brimming with opportunities for skill enhancement and career advancement. We invite you to become part of the premier team in the Food and Beverage and Hospitality Industries.

• FOH Supervisor Wage: Starting at $19.00 per hour, negotiable based on experience.

Benefits Include:

• Discounts for employees, friends, and family at our hotel and restaurant establishments.
• Earned Paid Time Off for all team members.
• Comprehensive health, vision, dental, and life insurance for full-time team members.
• Flexible scheduling options.
• Paid holidays.
• Eight hours of paid volunteer time annually.
• Opportunities for advancement and professional development.
• Monetary recognition program.
• Referral bonus program.
• 100% paid maternity/paternity or adoption leave for eligible employees under FMLA.
• Employee Assistance Program (EAP) offering three complimentary counseling sessions, access to an online library, and consultations on legal, financial, and elder care matters.

As a FOH Supervisor, you will oversee the service and management of the Front of House operations, ensuring guest satisfaction while adhering to Suburban Inns’ Core Values, operational standards, and local health regulations.

Essential Functions:

• Extend a warm, friendly greeting to all guests, fostering personal connections to ensure they feel valued and welcomed.
• Meet labor targets as established by management.
• Handle reservations and manage table reservation schedules.
• Perform table touches for 100% of the tables served.
• Supervise FOH staff diligently to ensure optimal service quality.
• Lead, manage, and hold team members accountable to employment standards and job performance expectations as defined by Suburban Inns’ core values; implement disciplinary actions according to company policy when necessary.
• Guarantee all assigned side-work is completed and that cleaning of equipment and storage areas is conducted as scheduled.
• Maintain the cleanliness, safety, and appearance of dining room areas, equipment, and fixtures; check equipment maintenance and report any issues.
• Assist in guest service as required.
• Ensure the security of dining room areas at the close of business.
• Attend scheduled staff meetings.
• Adhere to all Suburban Inns standards.
• Maintain consistent and satisfactory attendance records.
• Perform other duties as assigned by management.

Position Requirements:

• Minimum Knowledge: Ability to interpret and extract information and perform basic arithmetic functions; proficiency in typing, record-keeping, or word processing; strong communication skills.
• Education and Experience: High School Diploma or equivalent experience is required, along with a minimum of one year of related experience.
• Certifications: ServSafe Food, CPR, and TIPS certifications (may be completed upon hire).

Work Schedule: Regularly involves a variety of shifts, including days, evenings, nights, holidays, and weekends, tailored to business needs.

Travel Requirements: This position may necessitate travel to other Suburban Inns properties, client locations, or additional sites.

Uniform and Appearance Guidelines:

• Uniform: Maintain professional attire in line with Suburban Inns’ guidelines, including closed-toe, non-slip footwear.
• Appearance: Hair should be well-groomed; all facial piercings and tattoos not concealed by the uniform must receive management approval. Tattoos considered offensive to colleagues, guests, vendors, or others based on sensitive characteristics must be covered at all times. This policy will be enforced by the supervisor without bias to an individual’s race, religion, gender, national origin, disability, or other protected characteristics, with the Vice President of Operations retaining the authority to override any supervisory decisions.

Job Posting Date: Wed, 26 Feb 2025 02:47:16 GMT

Apply now!