Food and Beverage Operations Manager-Marriott

Job Description

Job Title: Food and Beverage Operations Manager

Company: Marriott

Location: Dearborn, MI

Pay: $59000 – 75000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of approximately $59,000 to $75,000 for a Food and Beverage Operations Manager in Dearborn, MI, is competitive and aligns well with industry standards. According to salary data, the typical salary range for this role in similar markets across the U.S. is generally between $60,000 and $85,000, depending on factors such as experience and the size of the establishment. Additionally, given that Dearborn is part of the Detroit metropolitan area, where the cost of living is moderate, this salary range reflects a reasonable compensation for the responsibilities involved in managing operations within the food and beverage sector. Overall, this compensation could be considered attractive for candidates in this market.

Job description:

This role encompasses responsibilities across the Restaurant, Bar, and Banquets departments.

The successful candidate will supervise the daily operations of the Food and Beverage (F&B) department while ensuring compliance with all relevant policies, standards, and procedures. The individual will be tasked with managing everyday operations to guarantee that quality and standards are upheld, thereby meeting customer expectations consistently. This includes maintaining the operating budget and ensuring adherence to legal obligations. Additionally, the role involves developing specific goals and plans to prioritize, organize, and accomplish tasks effectively.

Candidate Profile

Education and Experience

• A high school diploma or equivalent (GED) with four years of experience in the food and beverage, culinary, or a related professional field.

OR

• A two-year degree from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with two years of relevant experience.

Core Work Activities

Managing Day-to-Day Operations

• Assist in the procurement of Food and Beverage supplies, cleaning materials, and uniforms.
• Supervise daily F&B operations to ensure compliance with all policies and procedures.
• Support and oversee an effective monthly self-inspection program.
• Operate departmental equipment as required and report any malfunctions.
• Monitor staffing levels to ensure that guest service, operational requirements, and financial objectives are met.
• Foster mutual trust, respect, and cooperation among team members.
• Understand employee roles sufficiently to perform their duties in their absence.
• Establish specific goals and plans to prioritize, organize, and accomplish work.
• Assess and maintain employee productivity levels.
• Ensure all team members and supervisors comprehend the brand-specific philosophy.
• Maintain the operating budget and confirm adherence to standards and legal requirements.
• Assist supervisors in recognizing and addressing evolving team member needs and expectations.
• Celebrate and acknowledge both successes and failures as learning opportunities.
• Communicate areas requiring attention to staff and follow up to ensure understanding.
• Coordinate cleaning protocols in all F&B areas, identifying trends and offering recommendations for improvements.
• Cultivate and maintain open, collaborative relationships with employees.
• Create an environment that emphasizes motivation, empowerment, teamwork, and a passion for customer service.
• Adhere to property-specific recovery plans.
• Stay approachable and readily available to all team members.
• Exhibit knowledge of the brand’s service culture.

Providing Exceptional Customer Service

• Deliver services that surpass expectations for enhanced customer satisfaction and loyalty.
• Enhance service standards by communicating effectively with team members regarding guest needs, providing guidance, feedback, and tailored coaching as necessary.
• Act as a role model by demonstrating appropriate behaviors.
• Oversee daily operations, monitor quality, and ensure that customer expectations are consistently met.
• Take a proactive approach when addressing guest concerns.
• Set a positive standard for guest relations.
• Remain accessible and approachable for all guests.
• Review guest feedback and satisfaction results with employees.
• Respond promptly to requests from the customer service department.

Additional Responsibilities

• Provide relevant information to supervisors and colleagues via telephone, written communication, email, or in person.
• Offer guidance and direction to subordinates, establishing performance standards and monitoring their performance.
• Analyze information and evaluate results to determine optimal solutions and resolve issues.
• Perform hourly job functions as required.
• Maintain professionalism and courtesy towards team members at all times.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to fulfill business needs.

The salary range for this position is between $59,000 and $75,000 annually. Marriott offers a comprehensive benefits package, including a bonus program, health care coverage, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life and disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (for positions performed outside of Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and additional wellness benefits. Incentives may also include stock awards and deferred compensation plans. Please note that eligibility for these benefits may be subject to specific requirements and conditions.

This compensation and benefits information is accurate as of the posting date. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in compliance with applicable law.

Marriott International is an equal opportunity employer. We value diversity and are committed to fostering an inclusive, people-first culture free of discrimination based on protected characteristics, such as disability and veteran status, or any other basis protected by law.

The Autograph Collection is a prestigious assortment of four and five-star independent hotels, each meticulously selected for its quality, originality, and distinctive character. We aim to cater to today’s travelers, offering unique experiences that align with their individual style and adventurous spirit. By joining the Autograph Collection, you become a part of a diverse portfolio within Marriott International, where you can perform at your best, pursue your purpose, and join a global team dedicated to excellence.

Job Posting Date: Sat, 16 Nov 2024 05:07:18 GMT

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