Food and Beverage Operations Manager-Marriott

Job Description

Job Title: Food and Beverage Operations Manager

Company: Marriott

Location: Dearborn, MI

Pay: $59000 – 75000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of approximately $59,000 to $75,000 for a Food and Beverage Operations Manager in Dearborn, MI falls within a competitive range when compared to industry standards. According to data from various salary research platforms, the typical salary for this role in similar locations often falls between $55,000 and $85,000, depending on experience and company size. Given the cost of living in Dearborn and the responsibilities associated with managing food and beverage operations, this salary range appears attractive, especially for candidates with relevant experience and skills. Overall, the compensation aligns well with market expectations and is likely to attract qualified candidates.

Job description:

This position involves cross-functional responsibilities spanning Banquets, Bar, and Restaurant operations.

As a key member of the management team, you will oversee the daily operations of Food and Beverage (F&B) services, ensuring adherence to all relevant policies, standards, and procedures. You will be responsible for managing day-to-day operations, confirming that quality standards are consistently met, and that customer expectations are exceeded. This role also entails maintaining the operating budget and ensuring compliance with all regulatory requirements. You will establish specific goals and plans to effectively prioritize, organize, and accomplish tasks.

Candidate Profile
Education and Experience

• High school diploma or GED with a minimum of 4 years of experience in food and beverage, culinary, or a related professional field; OR
• A 2-year degree from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, accompanied by at least 2 years of experience in food and beverage, culinary, or a related discipline.

Core Work Activities
Managing Day-to-Day Operations

• Assist in the procurement of Food and Beverage (F&B) supplies, cleaning products, and uniforms.
• Supervise daily F&B shift operations, ensuring compliance with relevant policies and procedures.
• Support and lead a robust monthly self-inspection program.
• Operate departmental equipment as required and report any malfunctions promptly.
• Manage staffing levels to ensure guest service and operational needs are met, along with financial objectives.
• Foster a culture of mutual trust, respect, and cooperation within the team.
• Demonstrate an understanding of team member roles to effectively fill in during their absence.
• Set specific goals and plans to prioritize, organize, and accomplish daily tasks.
• Monitor employee productivity levels to ensure optimal performance.
• Verify that all team members and supervisors are aligned with the brand’s service philosophy.
• Uphold the operating budget and ensure compliance with standards and legal obligations.
• Assist supervisors in understanding the evolving needs and expectations of team members to enhance service delivery.
• Celebrate both successes and failures to foster a learning environment.
• Communicate areas requiring attention to the staff and follow up to ensure understanding.
• Coordinate cleaning programs across all F&B areas, identifying trends and recommending improvements.
• Build and maintain collaborative relationships with employees.
• Create an environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
• Adhere to the property-specific second effort and recovery plan.
• Stay readily available and approachable to all team members.
• Exhibit a strong understanding of the brand’s service culture.

Providing Exceptional Customer Service

• Deliver services that exceed customer expectations, fostering satisfaction and retention.
• Enhance service quality by effectively communicating with and assisting team members to meet guest needs, providing guidance, feedback, and coaching as necessary.
• Act as a role model by demonstrating appropriate behaviors and service standards.
• Manage operations to uphold quality and standards, thereby meeting daily customer expectations.
• Proactively address guest concerns to ensure a positive outcome.
• Set a positive example in guest relations and remain accessible to all guests.
• Review guest feedback and satisfaction results with employees to improve service.
• Respond promptly to customer service department requests.

Additional Responsibilities

• Provide information to supervisors and peers via phone, written communication, email, or in person.
• Guide and oversee subordinates, establishing performance standards and monitoring outcomes.
• Analyze data and evaluate results to determine the best solutions for issues.
• Perform hourly job functions as needed.
• Maintain a professional demeanor and courtesy toward team members at all times.
• Understand budgets, operating statements, and payroll progress reports.
• Fulfill other duties as assigned to meet the business’s needs.

The salary range for this role is $59,000 to $75,000 annually. Marriott offers a bonus program, comprehensive healthcare benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, a health savings account (with some exclusions), flexible spending accounts, tuition assistance, and other life and wellness benefits. Additional incentives such as stock awards and deferred compensation plans may be available. Benefits and incentive compensation are subject to eligibility criteria, waiting periods, contributions, and other requirements.

This compensation and benefits information is accurate as of the date of this posting. Marriott reserves the right to alter compensation and benefits at any time, with or without notice, in accordance with applicable law.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection represents a growing ensemble of independent hotels, each distinguished by its quality, originality, and character. Each property is carefully selected to provide travelers with unique, memorable experiences that align with their individual sense of style and adventure. In joining the Autograph Collection, you will become part of a prestigious portfolio within Marriott International, where you can perform at your best, pursue your goals, contribute to a remarkable global team, and become the best version of yourself.

Job Posting Date: Sat, 16 Nov 2024 06:56:52 GMT

Apply now!